Systems Engineer

Key responsibilities of Systems Engineer

• Service Reviews & Client Engagement: Participate in regular customer service reviews and weekly meetings with key police force stakeholders to assist in presenting system performance, address operational concerns, and support customer satisfaction efforts.
• SLA & Delivery Oversight: Assist in monitoring system performance against agreed contractual SLAs, supporting team efforts to minimise downtime and prevent service-impacting incidents.
• Software Engineering Liaison: Act as an operational liaison for the core Pronto Software Engineering team. Help gather operational insights and support release management activities, including application hotfixes, feature rollouts, and platform deployments.
• Shared Services Collaboration: Work closely with the internal Shared Services team to align application demands with technical specifications and assist in submitting change requests as needed.
• Documentation: Contribute to and maintain customer-facing Interface Control Documents (ICDs), detailing technical specifications and protocols required for external system integration with the Pronto platform.
• Problem & Incident Management: Support the incident management team in investigating and resolving system issues, helping implement effective solutions and preventative measures.
• Continuous Learning & Knowledge Sharing: Engage in active knowledge sharing within the team, participating in peer learning and documenting technical workflows to support team development.

Basic Requirements

• Experience: 3+ years of progressive experience in Systems Engineering, Infrastructure Engineering, or Hosted Application Operations within enterprise or public safety environments.
• Security Clearance: Must be eligible for and maintain regional security vetting (e.g., UK NPPV Level 3 and SC Clearance for public safety cloud environments).
• Education : Bachelor’s degree in Information Technology, Computer Science, System Engineering, or equivalent practical experience.
• Driver's License : Must hold a valid driver's license and own a vehicle for travel to customer sites.
• On-Call Support: Must be willing and available to participate in an on-call rotation to support mission-critical systems and emergency operational needs.

Technical requirements

• Architecture & System Lifecycle: Understanding of enterprise architecture principles, end-to-end system workflows, and standard software deployment lifecycle practices.
• Cloud & Hosting Environments: Hands-on experience supporting hosted application environments across AWS, Azure, or Private Cloud infrastructure.
• OS & Web Infrastructure: Practical experience administering Windows and Linux operating systems, along with working knowledge of web/application servers, SSL/TLS certificates.
• Database Management: Practical capability in supporting, querying, and resolving operational issues within enterprise relational databases (such as SQL Server, Oracle, or PostgreSQL).
• Automation & Scripting: Proficiency using Python, Bash, or PowerShell to assist with routine tasks, build basic automation scripts, and monitor application health.
• Observability & Telemetry: Familiarity with maintaining and using enterprise monitoring tools (such as Grafana, Prometheus, or the TIG stack) to maintain visibility over system health.
• Incident Resolution & Diagnostics: Strong problem-solving and diagnostic skills to troubleshoot system incidents and support root cause analysis.
• Stakeholder Alignment & Communication: Effective communication skills to collaborate with cross-functional technical teams, convey technical updates clearly, and support client interactions.
• ​ In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:
• Competitive salary and reward package
• 25 days holiday entitlement + bank holidays
• Attractive Pension Scheme
• Free Private Medical Insurance
• Flexible working options
• Life Assurance
• Enhanced Maternity and Paternity Pay
• Career development support and wide-ranging learning opportunities
• Employee Health and wellbeing support EAP, Wellbeing guidance etc.
• Corporate Social Responsibility Initiatives including support for volunteering days

Diversity & Inclusion

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