Operations Coordinator

Location

• San Francisco, California

Work Schedule

• Schedule is typically a business day; however, as a global logistics company, our shipments and clients represent global time zones, and our freight moves through local airports. As such, there will be an expectation of some after-hours global communication and a presence at the local airports/airlines.

Key Responsibilities

• Complete and maintain required Transportation Security Administration (TSA) training and certifications.
• Coordinate logistics, schedules, budgets, payments, and project requirements with customers, vendors, agents, colleagues, and other stakeholders.
• Prepare project estimates and budgets.
• Research and present transportation schedules and routing options.
• Recommend appropriate packing solutions for fine art shipments.
• Book air freight with airlines and ocean freight with steamship lines.
• Coordinate export shipments in compliance with applicable procedures and regulations.
• Coordinate import shipments and U.S. Customs clearance procedures.
• Prepare export documentation, including Air Waybills (AWBs), delivery orders, packing lists, and related shipping documents.
• Provide in person coverage of Fine Art and accompanying courier at your local airport/airline.
• Obtain and prepare documentation required for U.S. Customs entries.
• Ensure compliance with TSA regulations for domestic and international shipments.
• Coordinate required permits and regulatory documentation, including those for the U.S. Fish and Wildlife Service, USDA, OFAC, and other government agencies.
• Research and compile project schedules, shipping requirements, and critical deadlines.
• Prepare and submit invoices for services provided.
• Provide on-site documentation and courier support at local airport (s)

Qualifications

• Adaptable with a commitment to continuous improvement.
• Highly organized with the ability to manage multiple priorities.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong verbal and written communication skills.
• Results-oriented with a strong sense of ownership and accountability.
• Collaborative team player with a positive, proactive attitude.

What The Rock-It Company Will Offer You

Benefits & Perks That Rock!

• Recharge & Reset: Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually. We know work-life balance is key.
• Your Health, Our Priority: Comprehensive medical, dental, and vision plans are just the start. Get employer contributions to your HSA if you choose a high-deductible health plan, plus access to convenient telemedicine through MDLive and mental health support through our Employee Assistance Program.
• Financially Fit: Secure your future with our 401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability).
• Family Matters: Welcoming a new addition? We offer generous paid parental leave for all parents.
• Perks with a Purpose: Grow professionally with Continuing Education Reimbursement, give back with Charitable Donation Matching, and even snag free tickets to client events (when available)!
• Culture Club: We love to celebrate! Join us for regular company events like birthday lunches, sports outings, volunteer opportunities, and more.
• Optional Add-Ons: Customize your benefits with supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife.
• Sweet Savings: Score potential discounts on home and auto insurance through Farmers Insurance.
• The Rock-It Company is committed to the inclusion of all qualified individuals. As part of this commitment, Rock-It will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact hiring@rockitcompany.com . Rock-It provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to legally protected characteristics under applicable federal, state or local law pertaining to the employee’s state of employment.