Jr Operations Agent (JFK)

Work Schedule

• The standard work schedule for this role is 9:00 AM–6:00 PM, Monday through Friday. However, operational requirements occasionally require work during nights, weekends, or holidays.

Responsibilities

• Assist the operations department in researching best routes and making bookings for domestic and international freight shipments
• Coordinate domestic and international import/export shipments via all modes of transport: air, trucking and ocean
• Review client manifests and prepare transportation documents
• Cultivate and maintain customer and vendor relationships
• Work closely with carriers, shippers, and consignees to ensure deadlines are met
• Other duties related to client projects, as assigned

Qualifications

• 1 + years of freight forwarding experience; live event import/export experience preferred.
• Associate's or Bachelor's degree, or equivalent industry or military experience.
• Basic knowledge of freight forwarding, including air export operations.
• Strong organizational, prioritization, and time management skills with exceptional attention to detail.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment.
• Excellent customer service and vendor relationship management skills.
• Proficiency with basic Excel functions and the ability to quickly learn new software.
• Willingness to travel and participate in on-call rotations.
• Ability to successfully complete the company's pre-employment background screening, consistent with applicable federal, state, and local laws.
• Don't meet every single requirement? We are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What The Rock-It Company Will Offer You

Benefits & Perks That Rock!

• Recharge & Reset: Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually. We know work-life balance is key.
• Your Health, Our Priority: Comprehensive medical, dental, and vision plans are just the start. Get employer contributions to your HSA if you choose a high-deductible health plan, plus access to convenient telemedicine through MDLive and mental health support through our Employee Assistance Program.
• Financially Fit: Secure your future with our 401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability).
• Family Matters: Welcoming a new addition? We offer generous paid parental leave for all parents.
• Perks with a Purpose: Grow professionally with Continuing Education Reimbursement, give back with Charitable Donation Matching, and even snag free tickets to client events (when available)!
• Culture Club: We love to celebrate! Join us for regular company events like birthday lunches, sports outings, volunteer opportunities, and more.
• Optional Add-Ons: Customize your benefits with supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife.
• Sweet Savings: Score potential discounts on home and auto insurance through Farmers Insurance.
• The Rock-It Company is committed to the inclusion of all qualified individuals. As part of this commitment, Rock-It will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact hiring@rockitcompany.com . Rock-It provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to legally protected characteristics under applicable federal, state or local law pertaining to the employee’s state of employment.