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Operations Coordinator - IT

TRUTECH INFORMATION TECHNOLOGIES LLC
Abu Dhabi, UAE
Fulltime
Mid-Senior
AED 3,500 4,500/day
3 months ago
Cybersecurity
Free

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Overview

  • We are an IT Services & Solutions Provider based in Salam Street, Abu Dhabi, providing IT support services to our customers covering Abu Dhabi & Dubai.
  • We deliver Managed IT Services (AMC), Microsoft 365, cybersecurity, networking, backup solutions, compliance and IT projects.
  • We are looking for a disciplined and proactive IT Operations Coordinator to manage daily service operations and ensure structured, reliable delivery to our clients.
  • This role serves as the central point for coordinating all service operations, including managing support tickets, scheduling engineers, monitoring SLAs, ensuring accurate documentation, and maintaining clear and proactive client communication.
  • It acts as the control hub for daily service delivery, with occasional site visits to support coordination and ensure service quality.

Responsibilities

  • Monitor & update the ticketing system daily with accurate and timely information.
  • Assign support tickets to engineers and monitor progress.
  • Managing appointments & schedules of the technical team.
  • Collect and verify the ticket updates and update in the system along with time entries of the engineers.
  • Processing of all jobs with accuracy and timeliness.
  • Track & Monitor ongoing jobs & support.
  • Follow-up & updating jobs & tickets closely.
  • Get feedback from customers after the job is completed.
  • Inform clients of unforeseen delays or problems.
  • Gather Feedback & Surveys from customers.
  • Track purchases & delivery made for the customers.
  • Responding to complaints/suggestions from customers and giving after-sales support.
  • Provide excellent customer service & ensure customer satisfaction & Identify ways to improve customer experiences.
  • Invoice timely to the clients in coordination with the sales & finance department.
  • Track target achievements & monitor the performance of each support engineer.
  • Perform assigned clerical & secretarial duties.
  • Maintain and manage office premises and stationery.
  • Answering phone calls, responding to emails, and preparing documents.
  • Planning, designing, and executing effective email marketing strategies.
  • Monitoring Social Media Accounts and coordinating with the social media team.
  • Visiting client locations and meetings if required.

Skills Required

  • Dynamic & Self Motivated.
  • Minimum 3 years experience in similar role.
  • Good written & oral command of the English Language is a must.
  • Excellent phone & email communication skills.
  • Strong problem-solving skills and the ability to work independently and in a team-oriented, collaborative environment.
  • Demonstrated track record of performance and commitment.
  • The ability to manage your time and plan your day effectively.
  • Ability to do marketing via developing a database, use of social media, contact circle, and referrals.
  • Clerical & other Secretarial tasks.
  • Cool-tempered and able to handle rejection.
  • Can quickly adapt to a new environment.
  • Excellent organizational, communication, and interpersonal skills.
  • Competence in Microsoft Office products.
  • Willing to be trained and acquire knowledge in less time.
  • Good organizational skills.
  • Ability to hit deadlines and work under pressure.
  • Can easily adapt to new environments.
  • Excellent professional image & should be presentable.
  • Pay: AED3,500.00 - AED4,500.00 per month

Application Question(S)

  • Where are you currently located & what is your current visa status?

Experience

  • Operations Coordinator: 3 years (Required)
  • Handling and managing a team: 3 years (Preferred)
  • Handling emails & enquiries: 3 years (Required)
  • Monitoring & updating job and schedules: 3 years (Required)
  • Customer service: 3 years (Required)
  • Helpdesk: 2 years (Required)

• English (Speak, Read, Write) (Required)

  • Willingness to travel:
  • 50% (Required)

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