IT Operations Coordinator
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Key skills for this role
About the Role
TRUTECH INFORMATION TECHNOLOGIES LLC seeks an IT Operations Coordinator to manage daily service operations, support tickets, engineer scheduling, and client communication. The role requires 3+ years of experience in operations or service coordination, strong communication skills, and proficiency in Microsoft 365.
Key Skills for This Role
Responsibilities
- Act as the single point of contact for clients for all projects and support related matters
- Monitor and update the ticketing system daily with accurate and timely information
- Assign support tickets to engineers, monitor progress, and ensure SLA adherence
- Manage appointments, schedules, site visits, and workload distribution of the technical team
- Collect and verify ticket updates, ensuring time entries and resolutions are properly logged
- Process all jobs with accuracy and timeliness, maintaining complete records
- Track and monitor all ongoing jobs and support tickets; follow up closely until resolution
- Conduct post service follow ups and collect customer feedback and surveys
- Keep clients informed on progress, delays, or escalations in a professional manner
- Respond promptly to client complaints, suggestions, and after sales support requests
- Coordinate purchase requests, deliveries, and project completion updates
- Work closely with sales and finance departments for billing, timesheet approvals, and timely invoicing
Requirements
- Minimum 3 years of experience in a similar role (Operations, Service Coordination)
- Strong command of English (written and spoken)
- Excellent phone and email communication skills with professional etiquette
- Strong problem solving ability and capable of working both independently and collaboratively
- Proven track record of reliability, performance, and accountability
- Excellent organizational and multitasking skills with close attention to detail
- Proficiency in Microsoft 365 (Excel, Outlook, Teams, Word, and SharePoint)
- Familiarity with ticketing systems
- Operations Coordinator: 3 years (Preferred)
- Handling and managing a team: 3 years (Preferred)
- Customer service/support: 3 years (Preferred)
- Helpdesk ticketing system: 3 years (Preferred)
Full Job Posting
Overview
- We are an IT Services & Solutions Provider based in Khalidiya, Abu Dhabi, providing IT support services to our customers covering Abu Dhabi & Dubai.
- We deliver Managed IT Services (AMC), Microsoft 365, cybersecurity, networking, backup solutions, compliance and IT projects.
- We are looking for a disciplined and proactive IT Operations Coordinator to manage daily service operations and ensure structured, reliable delivery to our clients.
Responsibilities
- Act as the single point of contact for clients for all projects and support related matters.
- Monitor and update the ticketing system daily with accurate and timely information.
- Assign support tickets to engineers, monitor progress, and ensure SLA adherence.
- Manage appointments, schedules, site visits, and workload distribution of the technical team.
- Collect and verify ticket updates, ensuring time entries and resolutions are properly logged.
- Process all jobs with accuracy and timeliness, maintaining complete records.
- Track and monitor all ongoing jobs and support tickets; follow up closely until resolution.
- Conduct post service follow ups and collect customer feedback and surveys to measure satisfaction.
- Keep clients informed on progress, delays, or escalations in a professional manner.
- Respond promptly to client complaints, suggestions, and after sales support requests.
- Coordinate purchase requests, deliveries, and project completion updates.
- Work closely with the sales and finance departments for billing, timesheet approvals, and timely invoicing.
Skills Required
- Dynamic & Self Motivated.
- Minimum 3 years of experience in a similar role (Operations, Service Coordination).
- Strong command of English (written and spoken).
- Excellent phone and email communication skills with professional etiquette.
- Strong problem solving ability and capable of working both independently and collaboratively.
- Proven track record of reliability, performance, and accountability.
- Excellent organizational and multitasking skills with close attention to detail.
- Ability to manage time, plan daily activities, and meet deadlines effectively.
- Strong customer service orientation and client handling confidence.
- Proficiency in Microsoft 365 (Excel, Outlook, Teams, Word, and SharePoint).
- Familiarity with ticketing systems.
- Ability to work under pressure and maintain composure in challenging situations.
Compensation
- Pay: AED3,000.00 AED4,500.00 per month
Work Location
- In person
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