IT Support Engineer
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Key skills for this role
About the Role
TRUTECH INFORMATION TECHNOLOGIES LLC is hiring an IT Support Engineer for onsite and remote support in Abu Dhabi. The role requires 4+ years of experience in IT support, including desktops, networks, and servers.
Key Skills for This Role
Responsibilities
- Provide onsite and remote IT technical support to client's IT systems as scheduled.
- Monitor and respond to client's IT support requests on time.
- Monitor and respond to helpdesk tickets, support emails, and customer inquiries.
- Install, configure, and troubleshoot desktops, laptops, outlook, printers, routers, network functions.
- Install, configure, and troubleshoot firewalls, Windows servers, CCTV, PABX, NAS.
- Perform cable tracing, patching, and crimping.
- Diagnose software, networking, or hardware issues and fix them.
- Coordinate with remote support team to fix issues.
- Track, monitor, and follow up on ongoing support requests and assigned jobs.
- Manage, maintain, update and monitor the help desk ticketing system daily.
- Prepare BOQ/SOW and reports after site visit as required.
- Maintain good client relations and ensure high level of client satisfaction.
Requirements
- Minimum 4 years of IT Support Experience in a similar role
- Strong expertise in installing, configuring and troubleshooting desktops and laptops (Windows and Mac)
- Strong expertise in email services (Outlook)
- Strong expertise in basic networks (DHCP, DNS, TCP/IP)
- Strong expertise in basic routers and printers
- Strong expertise in cabling, patching, network tracing and crimping
- Good written and oral command of English
- Excellent phone and email communication skills
- Strong problem solving skills
- Ability to work independently and in a team
- UAE driving license (preferred)
- Certifications in IT (preferred)
Full Job Posting
Company Overview
- We are an IT Services & Solutions Provider based in Khalidiya, Abu Dhabi, delivering Managed IT Services and technology solutions to business customers across Abu Dhabi and Dubai.
- We deliver Managed IT Services (AMC), Microsoft 365, cybersecurity, networking, backup solutions, compliance and IT projects.
- This is an outdoor job (providing IT support to customers by going to their locations).
Responsibilities
- Provide ONSITE and remote IT technical support to client's IT systems as scheduled by the support department.
- Monitoring & responding to client's IT support requests on time.
- Monitor and respond to helpdesk tickets, support emails, and customer inquiries in a timely manner.
- Installing, configuring, and troubleshooting Desktops, laptops, outlook, printers, routers, network functions.
- Installing, configuring, and troubleshooting Firewalls/Windows servers/CCTV/PABX/NAS.
- Cable tracing, patching, and crimping.
- Diagnose software, networking, or hardware issues and fix them.
- Checking for other opportunities/issues when onsite.
- Coordinating with the remote support team to fix issues and provide top notch support service to clients.
- Track, monitor, and follow up on ongoing support requests and assigned jobs.
- Manage, Maintain, Update & Monitor the HELP DESK Ticketing system daily with accurate and timely information.
- Preparing BOQ/SOW & reports after site visit as required.
Required Technical Skills
- Min 4 years of IT Support Experience in a similar job role.
- Strong expertise and hands on experience in installing, configuring & troubleshooting Desktops and Laptops (Windows and Mac).
- Strong expertise and hands on experience in installing, configuring & troubleshooting Email Services (outlook).
- Strong expertise and hands on experience in installing, configuring & troubleshooting Basic networks (DHCP,DNS,TCP/IP).
- Strong expertise and hands on experience in installing, configuring & troubleshooting Basic Routers.
- Strong expertise and hands on experience in installing, configuring & troubleshooting Printers.
- Strong expertise and hands on experience in cabling, patching, network tracing & crimping.
- Added Value Technical Skills: Firewalls, PABX, CCTV, Windows Servers, MS Active Directory, NAS devices, Backup softwares.
Other Required Skills
- Good Knowledge of IT Technologies & products.
- Good written & oral command of the English Language is a must.
- Excellent phone & email communication skills.
- Excellent communication skills and the ability to explain technical issues to non technical members of staff.
- Strong problem solving skills and the ability to work independently and in a team oriented, collaborative environment.
- The capacity to work well on your own or in a team.
- Ability to manage your time and plan your day effectively.
- Demonstrated track record of performance and commitment.
- Cool tempered and able to handle rejection.
- Good organizational skills.
- Ability to hit deadlines and work under pressure.
- Can easily adapt to new environments.
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