IT Technical Support Engineer
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Key skills for this role
About the Role
TRUTECH INFORMATION TECHNOLOGIES LLC is seeking an IT Technical Support Engineer to provide onsite and remote IT support to clients in Abu Dhabi and Dubai. The role requires 3+ years of experience in desktop, network, server, and peripheral support, with strong troubleshooting skills.
Key Skills for This Role
Responsibilities
- Monitor and respond to client's IT support tickets/requests on time
- Provide ONSITE and remote IT technical support to client's IT systems as scheduled
- Diagnose software, networking, or hardware issues and fix them
- Coordinate with the remote support team to fix issues and provide top notch support
- Track and monitor ongoing jobs and support
- Manage, maintain, update and monitor the HELP DESK Ticketing system daily
- Prepare BOQ/SOW and reports after site visit as required
- Maintain good client relations and ensure high level of client satisfaction
Requirements
- Min 3 years of IT Support Experience in a similar job role
- Strong expertise in installing, configuring & troubleshooting Desktops and Laptops (Windows and Mac)
- Strong expertise in installing, configuring & troubleshooting Email Services (Outlook)
- Strong expertise in installing, configuring & troubleshooting Basic networks (DHCP, DNS, TCP/IP)
- Strong expertise in installing, configuring & troubleshooting Printers
- Strong expertise in installing, configuring & troubleshooting Firewalls
- Strong expertise in installing, configuring & troubleshooting Windows Servers
- Strong expertise in installing, configuring & troubleshooting MS Active Directory
- Good written & oral command of the English Language
- Valid UAE driving license (preferred)
Full Job Posting
About Us
- We are an IT Services & Solutions Provider based in Khalidiya, Abu Dhabi, delivering Managed IT Services and technology solutions to business customers across Abu Dhabi and Dubai.
- We deliver Managed IT Services (AMC), Microsoft 365, cybersecurity, networking, backup solutions, compliance and IT projects.
- This is an outdoor job (providing IT support to customers by going to their locations).
Responsibilities
- Monitoring & responding to client's IT support tickets/requests on time.
- Monitoring & replying to helpdesk & support emails & inquiries.
- Provide ONSITE and remote IT technical support to client's IT systems as scheduled by the operations department (Desktops/Laptops/Servers/Networks/Email/WiFi/Printer/CCTV/PABX).
- Diagnose software, networking, or hardware issues and fix them.
- Checking for other opportunities/issues when onsite.
- Coordinating with the remote support team to fix issues and provide top notch support service to clients.
- Track & Monitor ongoing jobs & support.
- Manage, Maintain, Update & Monitor the HELP DESK Ticketing system daily with accurate and timely information.
- Preparing BOQ/SOW & reports after site visit as required.
- Managing & compiling job reports.
- Processing of all jobs with accuracy and timeliness.
- Understand & resolve customer requirements/issues and close tickets within time.
Required Technical Skills
- Min 3 years of IT Support Experience in a similar job role.
- Strong expertise and hands on experience in installing, configuring & troubleshooting Desktops and Laptops (Windows and Mac).
- Strong expertise and hands on experience in installing, configuring & troubleshooting Email Services (outlook).
- Strong expertise and hands on experience in installing, configuring & troubleshooting Basic networks (DHCP,DNS,TCP/IP).
- Strong expertise and hands on experience in installing, configuring & troubleshooting Basic Routers.
- Strong expertise and hands on experience in installing, configuring & troubleshooting Printers.
- Strong expertise and hands on experience in cabling, patching, network tracing & crimping.
- Strong expertise and hands on experience in installing, configuring & troubleshooting Firewalls.
- Strong expertise and hands on experience in installing, configuring & troubleshooting PABX
- Strong expertise and hands on experience in installing, configuring & troubleshooting CCTV
- Strong expertise and hands on experience in installing, configuring & troubleshooting Windows Servers.
- Strong expertise and hands on experience in installing, configuring & troubleshooting MS Active Directory.
Other Required Skills
- Good Knowledge of IT Technologies & products.
- Good written & oral command of the English Language is a must.
- Excellent phone & email communication skills.
- Excellent communication skills and the ability to explain technical issues to non technical members of staff.
- Strong problem solving skills and the ability to work independently and in a team oriented, collaborative environment.
- The capacity to work well on your own or in a team.
- Ability to manage your time and plan your day effectively.
- Demonstrated track record of performance and commitment.
- Cool tempered and able to handle rejection.
- Good organizational skills.
- Ability to hit deadlines and work under pressure.
- Can easily adapt to new environments.
Pay
- AED 5,000.00 AED 7,000.00 per month
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