Operational Excellence (OPEX) Engineer Manager
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Key skills for this role
About the Role
Global Services Operating Model Define, standardize, and continuously improve the global post order services execution model across hyperscale and colocation data center custome.
Key Skills for This Role
Full Job Posting
Global Services Operating Model
- Define, standardize, and continuously improve the global post order services execution model across hyperscale and colocation data center customers.
- Ensure alignment between service offer design and real world execution capabilities across regions.
Operational Excellence & Continuous Improvement
- Lead Lean, Six Sigma, and OPEX initiatives focused on improving safety, quality, delivery, cost, and customer satisfaction.
- Identify systemic execution gaps and drive root cause corrective actions across engineering, project management, field services, and supply chain interfaces.
Performance Management & Governance
- Establish global KPIs, dashboards, and review cadences for services execution performance.
- Drive transparency and accountability through structured operating reviews and escalation mechanisms.
Post Order Coe Enablement
- Partner with PMO, digital, and process owners to embed standard work, governance, and digital tools into daily execution.
- Support global roll out of new service offers by ensuring readiness of processes, training, and execution standards.
Cross Functional Leadership
- Influence and align stakeholders across regions and functions without direct authority in a highly matrixed organization.
- Act as a connector between services, commercial, engineering, quality, and regional delivery teams.
Customer & Market Feedback Loop
- Incorporate customer feedback, lessons learned, and operational insights into continuous improvement of service offers and execution models.
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