Operation Manager
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Key skills for this role
About the Role
Confidential Company is seeking an Operations Manager to supervise a team of drivers, optimize delivery routes, and manage client relationships. The role involves cold calling, contract negotiation, and administrative duties.
Key Skills for This Role
Responsibilities
- Supervise and manage a team of 15 drivers
- Analyze customer databases and develop optimized road plans
- Engage in cold calling to acquire new business
- Maintain and strengthen relationships with existing clients
- Negotiate contracts and close deals
- Receive and address client calls; handle complaints
- Respond to emails and take action on customer requests
- Oversee vehicle maintenance and servicing schedules
- Perform additional administrative duties as assigned
Requirements
- Supervise and manage a team of 15 drivers
- Analyze customer databases and develop optimized road plans
- Engage in cold calling to acquire new business
- Maintain relationships with existing clients
- Negotiate contracts and close deals
- Handle client calls and resolve service issues
- Oversee vehicle maintenance schedules
- Perform additional administrative duties
Full Job Posting
Responsibilities
- Supervise and manage a team of 15 drivers to ensure efficiency and punctuality.
- Analyze customer databases and develop optimized daily and weekly road plans.
- Engage in cold calling to acquire new business opportunities.
- Maintain and strengthen relationships with existing clients.
- Negotiate contracts and close deals that align with company profitability goals.
- Receive and address client calls; handle complaints and resolve service related issues effectively.
- Respond to emails and take timely action based on customer requests.
- Oversee regular maintenance and servicing schedules for all company vehicles.
- Perform additional administrative duties as assigned by management.
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