On-Site Technical Support Engineer

Resolving of assigned incidents within SLA timeframes, ensuring seamless IT operations for our customers

Building strong relationships with on-site teams, resulting in high levels of customer satisfaction and positive feedback

Identifying and implementing process improvements that enhance efficiency and reduce incident recurrence

Proactively identifying potential risks to IT and manufacturing systems, mitigating issues before they escalate

Acting as a trusted technical advisor to customers, demonstrating expertise in manufacturing IT environments

Collaborating effectively with internal teams and external partners to deliver high-quality, integrated solutions

23 days annual leave, increasing by 1 day each year to a maximum of 28 days, plus bank holidays

Private healthcare

Paid family support days

Paid leave for medical appointments

Enhanced maternity and paternity leave

Enhanced company sick pay

Salary sacrifice pension

Discretionary performance related bonus

Access to a fee-free mortgage service

Employee Assistance Programme (EAP)

Life assurance

Employee ‘away days’

Knowledge of manufacturing processes and systems

Knowledge of Incident Management

Knowledge of ITIL Processes

Experience of working amongst multi vendor IT environments

Experience of original equipment manufacturer (OEM) engagement

Knowledge of Windows hardware, software and networking troubleshooting

Experience of advanced troubleshooting of Windows based software, hardware and network troubleshooting

A full UK driving licence

Willingness to travel to cover other UK sites for holidays and sickness

British Citizenship / Eligible for Security Clearance.

Please note that due to the nature of our customer operations and the requirement to obtain Security Clearance, we are only able to accept applications from UK Citizens.