Officer, Quality Assurance
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Key skills for this role
About the Role
Responsible for quality assurance through case sampling, reporting discrepancies, minimizing risks, and collaborating with stakeholders in the banking sector.
Key Skills for This Role
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Job Responsibilities
- Sampling of live and approved cases across all conventional and Islamic products as per SOP and checklist.
- Daily Productivity: Number of cases allocated for QA to be competed and reporting of accurate information for productivity on daily basis.
- Highlight discrepancies in credit processing & identify frauds. Timely report identified lapse/error in cases for corrective action.
- Identify Engine issues and concerns in automation process for corrective action.
- Minimize risk : Timely action required on potential high risk disbursals.
- Non starter QA - Review early defaults(within 6 months) on new bookings, check for deferrals.
- Ensure quick action & resolution of cases under review/hold to avoid customer complaints and delay.
- Submit timely reports to management for review and further reporting to HOD.
- Liaise with internal stakeholders namely Credit & Distribution unit for case discussions & sharing QA observations.
- Works closely with Fraud, TML and Collections staff members to ensure smooth functioning of case reviews and sharing feedback.
- Assist QA Manager with QA related activities and urgent reviews.
- Raise timely operational risk incident as per approved guidelines.
- Identify training needs and complete all mandatory trainings before due date.
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