Officer, PSP Business Support
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Key skills for this role
About the Role
Network International seeks an Officer for PSP Business Support to assist with merchant onboarding, profitability calculations, and operational support for PSP and RFM partners. The role requires a Bachelor's degree and 2+ years of experience in a financial institution.
Key Skills for This Role
Responsibilities
- Support PSP and RFM merchant onboarding by liaising with Ops and Production teams to achieve turnaround time
- Perform pre calculations on given calculators for profitability of merchants to send to line manager
- Support pre validation, invoice realization and pay outs for PSPs and RFMs by liaising with internal Invoicing team
- Develop relationship with support teams of PSPs and RFMs to follow up and close exceptions and documentation requirements
- Be the point of contact for PSP and RFM for sales and ops support related matters
- Prepare monthly power decks/presentations on PSP RFM performances
- Liaise and support PSP partners and RFM to ensure compliance with schemes and regulatory mandates
- Analyze Rate Approvals, calculate profitability and send over for approval; recheck correct rates and MCC after MID creation
- Resolve Operational Queries and retain key accounts
- Liaise with Chargeback team and PSP, RFM teams to ensure minimum chargebacks
Requirements
- Bachelor's degree or higher
- Minimum 2 years of working experience in a financial institution including bank and non bank financial
- Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
- Well developed interpersonal, problem solving, and time management skills
- Strong ability to work as a team player
- Good written and verbal skills
Full Job Posting
Job Description
- Support with PSP’s and RFM merchant onboarding by liaising with Ops team and Production team to achieve assigned turn around time
- Perform pre calculations on given calculators for profitability of merchants to send to line manager
- Support with pre validation, invoice realization and pay outs for PSP’s and RFM by liaising with the internal Invoicing team
- Develop relationship with the support teams of PSP’s and RFM to follow up and close any exception, documentations requirement from NI
- To support the PSP’s and RFM from NI point of view to any merchant quarries and issues that may come up
- Be the point of contact for PSP and RFM for sales and ops support related matters and lead to close any issues within jurisdiction related to PSP’s and RFM partners and merchants
- Prepare monthly power decks/point presentations on PSP RFM performances and other related decks if needed
- Liaise and support PSP partners and RFM to ensure business unit level compliance with schemes and regulatory mandates as and when new mandates are introduced and once approved to share by management
- Understanding of the risks involved in the PSP and RFM merchant on boarding processes and always follow the risk and governance protocols
Responsibilities
- Analyze Rate Approvals, calculate profitability and send over for approval; Post MID creation, recheck if correct rates, MCC were applied on the system.
- Key inn Requests
- Refund an Auto Refund Requests
- Increase CAP limit Requests
- Block/Unblock requests
- MID creation report with PSP
- Resolve Operational Queries
- Retain Key Accounts.
- MID creation monitoring with Ops team
- Liaise with compliance to follow up for PSP/RFM merchant cases wherever support is needed by the application processing teams
- Assist in delivering PSP and RFM sales initiatives through reporting non transacting merchants, rate revision proposals, calculations on loss making merchants
- Assist PSPs and RFM with Risk and Compliance guidelines as and when required after securing internal approvals
Qualifications
- Proficiency in Microsoft Word, Excel, Outlook and Powerpoint
- Well developed interpersonal, problem solving, and time management skills
- Strong ability to work as a team player.
- Ability to cope with and thrive in a non routine environment and think creatively
- Good written and verbal skills
- Bachelor’s degree or higher.
- Certification.
- Minimum of 2 years of working experience in a financial institution including bank and non bank financial
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