Analytics Lead
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Key skills for this role
About the Role
Network International is seeking an Auth Optimiser Analyst to own end-to-end delivery of authorization rate improvement services. You will perform decline analytics, manage integration fixes, engage with issuers, and support merchant relationships.
Key Skills for This Role
Responsibilities
- Pull and analyse daily and weekly decline data by code, MID, scheme, card type and time of day
- Classify all declines: issuer side / acquirer side / config / merchant data / 3DS failures
- Build and maintain an auth rate monitoring dashboard for the Auth Optimiser merchant portfolio
- Identify structural decline patterns versus one off spikes and determine root cause
- Produce the Auth Rate Analysis Pack for every enterprise QBR
- Model revenue recovery: before/after auth rate comparisons and incremental TPV calculations
- Act as primary interface between analytics function and Integration / Ecom Ops team
- Triage decline root causes that are config, data quality, tokenisation or 3DS related
- Track all fix actions with owners and deadlines
- Identify issuers generating highest rates of false positive declines and prepare structured decline evidence packs
- Attend and lead data portion of issuer engagement calls
- Brief RMs ahead of every QBR and attend QBRs with top tier merchants
Requirements
- 3–6 years of experience in payments, fintech or financial services in an analytics, operations or product role
- Strong understanding of card payment authorization flows
- Proven experience with payments data analysis
- Experience working with or alongside relationship management or account management teams
- Strong written and verbal communication skills
- Proficiency in Excel / data tools (SQL, Python or BI tools such as Tableau or Power BI are advantageous)
- Highly organised with strong project management skills
Full Job Posting
About The Role
- The Auth Optimiser Analyst is a new role created to productise NI's authorization rate improvement capability and deliver it as a structured managed service.
- The successful candidate will own the end to end delivery of this service: from deep dive decline analytics, through integration and issuer engagement, to proving revenue recovery in front of merchant C suites.
Responsibilities
- Pull and analyse daily and weekly decline data by code, MID, scheme, card type and time of day
- Classify all declines: issuer side / acquirer side / config / merchant data / 3DS failures
- Build and maintain an auth rate monitoring dashboard for the Auth Optimiser merchant portfolio
- Identify structural decline patterns versus one off spikes and determine root cause
- Produce the Auth Rate Analysis Pack for every enterprise QBR — trends, benchmarks, top 10 decline codes, improvement plan
- Model revenue recovery: before/after auth rate comparisons and incremental TPV calculations
- Act as the primary interface between the analytics function and the Integration / Ecom Ops team
- Triage decline root causes that are config, data quality, tokenisation or 3DS related
- Track all fix actions with owners and deadlines — hold the integration team accountable to agreed SLAs
- Validate improvements through post fix data analysis before declaring resolution
- Escalate unresolved blockers to the integration lead — no action left without a status
- Identify the issuers generating the highest rates of false positive declines across the merchant portfolio
Essential Qualifications
- 3–6 years of experience in payments, fintech or financial services in an analytics, operations or product role
- Strong understanding of card payment authorization flows: how transactions route, why they decline, the role of issuers and acquirers
- Proven experience with payments data analysis — comfort working with large decline datasets, building trend analysis and identifying root causes
- Experience working with or alongside relationship management or account management teams
- Strong written and verbal communication skills — able to present complex data to merchant CFOs and CTOs clearly
- Proficiency in Excel / data tools (SQL, Python or BI tools such as Tableau or Power BI are advantageous)
- Highly organised with strong project management skills — able to track multiple merchant engagements simultaneously
Desirable
- Direct experience with ecommerce payment gateways (NGO, MPGS, Adyen, Stripe, Checkout.com or similar)
- Experience in an acquiring or issuing processing environment
- Familiarity with Visa and Mastercard decline code frameworks and dispute resolution processes
- Experience engaging directly with issuing banks on operational payment issues
- Knowledge of 3DS, tokenisation and card scheme compliance requirements
- Arabic language skills are an advantage but not required
Skills & Competencies
- Analytical Thinking: Able to diagnose payment failure patterns from raw data, identify root causes and translate findings into actionable recommendations
- Commercial Acumen: Understands how authorization rate improvements translate to merchant revenue and NI's commercial position
- Stakeholder Management: Credible with merchant C suite, bank contacts and internal teams simultaneously
- Drive for Results: Self starter who tracks actions relentlessly and does not accept stale open items
- Attention to Detail: Payments data requires precision — errors in decline analysis or revenue calculations undermine merchant trust
- Collaborative Working: Works effectively across RM, Integration Ops, FMU and Product teams without owning formal authority over any of them
- Continuous Improvement: Proactively identifies patterns and feeds them into product and process development
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