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Analytics Lead

Network International
Abu Dhabi, UAE
Full Time
Mid
Onsite
2 weeks ago
Payments Data AnalysisSQLPythonTableauPower BIExcel
Free

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Payments Data AnalysisSQLPython
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About The Role

  • The Auth Optimiser Analyst is a new role created to productise NI's authorization rate improvement capability and deliver it as a structured managed service.
  • The successful candidate will own the end to end delivery of this service: from deep dive decline analytics, through integration and issuer engagement, to proving revenue recovery in front of merchant C suites.

Responsibilities

  • Pull and analyse daily and weekly decline data by code, MID, scheme, card type and time of day
  • Classify all declines: issuer side / acquirer side / config / merchant data / 3DS failures
  • Build and maintain an auth rate monitoring dashboard for the Auth Optimiser merchant portfolio
  • Identify structural decline patterns versus one off spikes and determine root cause
  • Produce the Auth Rate Analysis Pack for every enterprise QBR — trends, benchmarks, top 10 decline codes, improvement plan
  • Model revenue recovery: before/after auth rate comparisons and incremental TPV calculations
  • Act as the primary interface between the analytics function and the Integration / Ecom Ops team
  • Triage decline root causes that are config, data quality, tokenisation or 3DS related
  • Track all fix actions with owners and deadlines — hold the integration team accountable to agreed SLAs
  • Validate improvements through post fix data analysis before declaring resolution
  • Escalate unresolved blockers to the integration lead — no action left without a status
  • Identify the issuers generating the highest rates of false positive declines across the merchant portfolio

Essential Qualifications

  • 3–6 years of experience in payments, fintech or financial services in an analytics, operations or product role
  • Strong understanding of card payment authorization flows: how transactions route, why they decline, the role of issuers and acquirers
  • Proven experience with payments data analysis — comfort working with large decline datasets, building trend analysis and identifying root causes
  • Experience working with or alongside relationship management or account management teams
  • Strong written and verbal communication skills — able to present complex data to merchant CFOs and CTOs clearly
  • Proficiency in Excel / data tools (SQL, Python or BI tools such as Tableau or Power BI are advantageous)
  • Highly organised with strong project management skills — able to track multiple merchant engagements simultaneously

Desirable

  • Direct experience with ecommerce payment gateways (NGO, MPGS, Adyen, Stripe, Checkout.com or similar)
  • Experience in an acquiring or issuing processing environment
  • Familiarity with Visa and Mastercard decline code frameworks and dispute resolution processes
  • Experience engaging directly with issuing banks on operational payment issues
  • Knowledge of 3DS, tokenisation and card scheme compliance requirements
  • Arabic language skills are an advantage but not required

Skills & Competencies

  • Analytical Thinking: Able to diagnose payment failure patterns from raw data, identify root causes and translate findings into actionable recommendations
  • Commercial Acumen: Understands how authorization rate improvements translate to merchant revenue and NI's commercial position
  • Stakeholder Management: Credible with merchant C suite, bank contacts and internal teams simultaneously
  • Drive for Results: Self starter who tracks actions relentlessly and does not accept stale open items
  • Attention to Detail: Payments data requires precision — errors in decline analysis or revenue calculations undermine merchant trust
  • Collaborative Working: Works effectively across RM, Integration Ops, FMU and Product teams without owning formal authority over any of them
  • Continuous Improvement: Proactively identifies patterns and feeds them into product and process development

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