Officer - Patient Access

Job Summary

Patient Registration and Check-In

• Greet patients and caregivers, digitally log patient information, and maintain accurate records.
• Verify eligibility and collect patient details, medical history, billing, and insurance information.
• Prepare check-in documentation and guide patients to examinations and other points of service.
• Screen check-ins for insurance coverage and required pre-authorizations.

Insurance, Billing, and Scheduling

• Support the revenue cycle pre-authorization team in securing insurance approvals.
• Process insurance information and follow up with the pre-authorization team and clinics.
• Provide billing and payment information and handle payments.
• Schedule follow-ups, referrals, and other required services while maintaining accurate scheduling.
• Prepare daily, weekly, monthly, and yearly reports and analysis as directed.

Job Knowledge and Skills

• Knowledge of medical terminology, insurance processes, electronic health records, and hospital registration is relevant to the role.
• Strong organizational, administrative, customer service, communication, confidentiality, judgment, and attention-to-detail skills are required.
• Proficiency in Microsoft Office and other digital data entry systems is required.
• The role requires resilience, calmness under pressure, adaptability, compassion, and patience.

Experience and Education

• A bachelor's degree in business administration or hospitality is listed under education.
• Experience with electronic health records is required.
• Two or more years of Patient Access, customer care, patient relations, or customer service experience is preferred.
• Medical insurance, hospital registration, and GCC experience are preferred.

Competencies

• Patient Registration and Admissions L2, Patient Scheduling L2, Revenue Cycle Processes L2, and Healthcare Billing and Insurance Verification L2.
• Root Cause Analysis and Problem Solving L2, AI Fluency, Leadership, Quality, and Resilience.