Officer, Collections
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Key skills for this role
About the Role
Coordinate legal cases, assist team members, manage vendors, ensure compliance, and achieve performance goals while providing excellent customer service.
Key Skills for This Role
Responsibilities
- Coordinate with law firm for new cases assigned for ADGM court and other case types (Chq. Execution, REPO, Civil/Cases against bank)
- Assist in being back up for any other team member who is not in office or during leaves
- Work closely and monitor vendors (law firms) for assigned cases
- Liaise with law firms to get cases filed as per agreed TAT
- Attend expert meetings and review commentaries and memos
- Ensure updating the system and legal flags of all allocated cases
- Handle assigned cases against the bank and extend support whenever required
- Handle referred requests and escalations related to collections
- Work closely with Collection and Recovery different teams for legal support or advisory
- Attend Training and adhere to policies
Requirements
- Experience in coordinating with law firms and managing legal cases
- Ability to update systems and trackers accurately
- Knowledge of legal processes such as cheque execution, REPO, civil cases
- Ability to work closely with Collection and Recovery teams
Full Job Posting
Responsibilities
- Coordinating with law firm to for new cases assigned for ADGM court and other cases types (Chq. Execution, REPO, Civil/Cases against bank), follow up across different stages, and update the system and trackers.
- Assist in being back up for any other team member who is not in office or during leaves as assigned (criminal/civil/legal notice/Repo/Chq Execution etc.).
- Working closely and monitoring our vendors (law firms) for the assigned cases to each service provider, especially AUH cases.
- Liaising with law firms to get the cases filed as per agreed TAT, and sharing any additional required documents.
- Attending expert meetings and whenever required and reviewing commentaries and memos.
- Ensuring updating the system and legal flags of all allocated cases.
- handling assigned cases against the bank and extending support whenever required.
- Ensuring original files retrieval and returns as per process and policy.
- Handling referred requests and escalations related to collections, received through various channels and taking the same to a resolution.
- Working closely with Collection and Recovery different teams for legal support or advisory whenever applicable.
- Attending Training and adhere to policies // Enforces company policies and values without creating negative reactions // Timely completion of Mandatory training.
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