Noc Coordinator
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Key skills for this role
About the Role
Serve as the first point of contact for network incidents, monitor performance, coordinate resolutions, and prepare incident reports with a focus on teamwork.
Key Skills for This Role
Responsibilities
- Serve as the first point of contact for network incidents, ensuring rapid response and resolution to minimize downtime.
- Monitor network performance metrics, identifying anomalies and implementing corrective actions to maintain service quality.
- Coordinate with field technicians and engineers to escalate issues requiring on site intervention, ensuring timely resolution.
- Prepare detailed incident reports and analysis, documenting root causes and preventative measures to improve future responses.
Requirements
- Experience in NOC or network operations
- Knowledge of network monitoring tools and incident management
- Strong communication and coordination skills
- Ability to work in shifts and handle pressure
Full Job Posting
Responsibilities
- Serve as the first point of contact for network incidents, ensuring rapid response and resolution to minimize downtime.
- Monitor network performance metrics, identifying anomalies and implementing corrective actions to maintain service quality.
- Coordinate with field technicians and engineers to escalate issues requiring on site intervention, ensuring timely resolution.
- Prepare detailed incident reports and analysis, documenting root causes and preventative measures to improve future responses.
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