Credit Collection Officer
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Key skills for this role
About the Role
Manage overdue accounts with tailored strategies, conduct financial investigations, maintain records, and collaborate with departments for effective debt recovery.
Key Skills for This Role
Responsibilities
- Proactively manage a portfolio of overdue accounts, employing tailored collection strategies to minimize delinquency and maximize recovery
- Conduct thorough investigations into customer financial situations, identifying root causes of non payment and negotiating sustainable repayment plans
- Maintain meticulous records of all collection activities, communications, and agreements in the CRM system, ensuring data integrity and audit readiness
- Liaise effectively with internal departments such as Sales and Customer Service to resolve account disputes and prevent future collection issues
Requirements
- Experience in credit collection or accounts receivable
- Strong negotiation and communication skills
- Proficiency in CRM systems
Full Job Posting
Responsibilities
- Proactively manage a portfolio of overdue accounts, employing tailored collection strategies to minimize delinquency and maximize recovery.
- Conduct thorough investigations into customer financial situations, identifying root causes of non payment and negotiating sustainable repayment plans.
- Maintain meticulous records of all collection activities, communications, and agreements in the CRM system, ensuring data integrity and audit readiness.
- Liaise effectively with internal departments such as Sales and Customer Service to resolve account disputes and prevent future collection issues.
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