Network and Desktop support
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Key skills for this role
About the Role
TAT IT Technologies is seeking a Network and Desktop Support specialist for a client in Dubai. The role involves providing end-user IT support for over 1,500 users, troubleshooting hardware and software, and managing Microsoft 365 and Active Directory.
Key Skills for This Role
Responsibilities
- Provide end user IT support for over 1,500 users across multiple business locations
- Install, configure, and troubleshoot Windows desktops, laptops, and peripheral devices
- Install, configure, and troubleshoot printers including Xerox, HP, Canon, Kyocera, and Brother devices
- Administer and support Microsoft 365 services including Outlook, Teams, Exchange, and OneDrive
- Perform Active Directory user administration including user account management, password resets, and access permissions
- Troubleshoot network connectivity issues including LAN, Wi Fi, VPN, and internet related problems
- Support and troubleshoot enterprise applications such as SAP, Autodesk, Adobe, and Keyloop
- Configure and troubleshoot meeting room devices, video conferencing systems, and collaboration equipment
- Manage endpoints and IT service requests using ManageEngine Endpoint Central and ServiceDesk Plus
- Maintain IT asset inventory and ensure timely resolution of incidents and service requests in accordance with SLA requirements
Requirements
- Provide end user IT support for over 1,500 users across multiple business locations
- Install, configure, and troubleshoot Windows desktops, laptops, and peripheral devices
- Administer and support Microsoft 365 services
- Perform Active Directory user administration
- Troubleshoot network connectivity issues including LAN, Wi Fi, VPN
Full Job Posting
Overview
- We have an urgent requirement for Network and Desktop support for our client in Dubai
Responsibilities
- Provide end user IT support for over 1,500 users across multiple business locations
- Install, configure, and troubleshoot Windows desktops, laptops, and peripheral devices
- Install, configure, and troubleshoot printers, including Xerox, HP, Canon, Kyocera, and Brother devices
- Administer and support Microsoft 365 services, including Outlook, Teams, Exchange, and OneDrive
- Perform Active Directory user administration, including user account management, password resets, and access permissions
- Troubleshoot network connectivity issues, including LAN, Wi Fi, VPN, and internet related problems
- Support and troubleshoot enterprise applications such as SAP, Autodesk, Adobe, and Keyloop
- Configure and troubleshoot meeting room devices, video conferencing systems, and collaboration equipment
- Manage endpoints and IT service requests using ManageEngine Endpoint Central and ServiceDesk Plus
- Maintain IT asset inventory and ensure timely resolution of incidents and service requests in accordance with SLA requirements
Skills
- network
- desktop
- support
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