Meetings & Events Supervisor

Mercure Hotels offer so much more than a place to find comfort and sleep - they are a portal to discovery, a springboard to exploration. Since its founding in 1973, Mercure has made it its mission to enlighten guests to the treasures of the location they are in. The network prides itself on offering high-quality standards with a true take on locality. From the moment guests arrive - in one of our 950+ Hotels across 60+ countries - they are instantly immersed in a locally inspired atmosphere. Everything from the decorative design to a passion for local food and beverage discoveries is rooted in the unique features of each destination.

The Mercure Brisbane Spring Hill is located on the central city fringe, just minutes from the CBD, Brisbane River, Suncorp Stadium and public transport. Overlooking the city skyline and Roma St Parklands, the Hotel features 179 spacious guest rooms with generous open-aired balconies, modern amenities, an outdoor swimming pool, fitness room, and an alfresco-style restaurant and bar.

We are seeking a detail-oriented and hands-on Meetings & Events Supervisor to join our team at Mercure Brisbane Spring Hill. Following the recent refurbishment of our event spaces, this is an exciting opportunity to help bring our new venues to life. In this role, you will oversee the on-the-ground execution of corporate meetings, conferences, and events, working closely with our banquets, kitchen, and front office teams to ensure every function runs smoothly from setup through to pack-down. The ideal candidate will bring strong organisational skills, a calm head under pressure, and a genuine passion for delivering exceptional guest experiences.

Oversee the setup, execution, and pack-down of meetings, conferences, and events across our newly refurbished event spaces

Liaise directly with clients and event organisers on-site to confirm requirements, run sheets, and any last-minute changes

Review and action Banquet Event Orders (BEOs) and function sheets to ensure accurate, on-time delivery

Coordinate with internal departments - kitchen, banquets, housekeeping, AV/IT, and front office - to ensure all event requirements are met

Supervise and lead event and banquet staff during functions, maintaining high standards of service and presentation

Ensure function rooms, furniture, and AV/technical equipment are correctly set up and tested ahead of each event

Conduct pre-event briefings and post-event debriefs with staff to drive continuous improvement

Monitor event flow throughout functions and proactively resolve issues to maintain guest satisfaction

Manage on-the-day staffing and consumables to ensure cost-effective delivery

Maintain accurate records of event details, staffing rosters, and equipment/stock usage

Assist in training, coaching, and mentoring event staff and casuals

2-3 years of experience in event operations, banquets, conference & events, or hotel food & beverage supervision

Experience leading or supervising a team in a fast-paced hospitality or events environment

Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)

Strong organisational and time management skills, with the ability to manage multiple events and priorities simultaneously

Excellent written and verbal communication skills, with a professional and confident manner when liaising with clients and colleagues

Solid understanding of event logistics, room setups, and F&B service standards

Cost-conscious approach to staffing, stock, and resource use during events

Strong interpersonal skills with the ability to work effectively across departments and with diverse stakeholders

High attention to detail and a commitment to consistently high service standards

Strong problem-solving skills and the flexibility to adapt quickly to changing event requirements on the day

RSA (Responsible Service of Alcohol) certification, or willingness to obtain

Preferred: Knowledge of AV/technical equipment setup and troubleshooting

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities are endless!

Learn your Way - Access to our Accor Academy so you can learn while you earn!

Work Your Way - Flexibility to ensure a work life balance!

Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation worldwide

Accor's refer-a-friend bonus

Accor's Parental Leave Scheme

Access to our Employee Assistance Program