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Meet and Greet executive

AGMC
Dubai, UAE
Full Time
Entry
Onsite
1 weeks ago
Customer ServiceCommunicationAdministrative SkillsCRMComplaint HandlingTeamwork
Free

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Key skills for this role

Customer ServiceCommunicationAdministrative Skills
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Job Responsibilities

  • Meeting and greeting customers as they arrive in the Showroom.
  • Handling the telephone switchboard and taking messages.
  • Assisting Walk in customers at the Service Centre.
  • Planning the workshop capacity/ team capacity and continuous utilisation of the workshop.
  • Ensuring that waiting customers are comfortable & are being well looked after.
  • Handling initial verbal complaints from customers & directing them to the responsible person.
  • Identifying methods for improvement in floor traffic control.
  • Reporting to management any discrepancies noticeable in the showroom, this might contribute negatively to the achievement of customer satisfaction.
  • Thanking the customer when they leave, wherever possible.
  • CRM follow up
  • Monitoring customer complaints.
  • Ensure the highest degree of customer satisfaction and retention at all times.

Qualifications

  • Minimum 2 years’ experience in customer service, hostess, or any similar role
  • Strong communication skills in English
  • Administrative skills
  • High school Diploma or bachelor’s degree

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