Automotive Service Advisor
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Key skills for this role
About the Role
AGMC is hiring an Automotive Service Advisor in Dubai to manage customer interactions, coordinate repairs, and upsell services at a multi-brand automotive service center. The role requires 4+ years of experience and proficiency in English and Arabic.
Key Skills for This Role
Responsibilities
- Greet customers, understand vehicle issues, and explain service options
- Collaborate with technicians to assess vehicle conditions and recommend services
- Prepare detailed service orders including diagnostics, repairs, and cost estimates
- Schedule appointments, monitor repair progress, and ensure timely delivery
- Provide updates, explain technical details in layman’s terms, and handle complaints
- Process payments, maintain service records, and ensure compliance
- Recommend additional services or products based on vehicle condition
Requirements
- Minimum 4 years of experience in a multi brand automotive service center
- English and Arabic proficiency preferred
Full Job Posting
Core Responsibilities
- Customer Interaction: Greet customers, understand vehicle issues, and explain service options
- Technical Assessment: Collaborate with technicians to assess vehicle conditions and recommend services
- Repair Orders: Prepare detailed service orders including diagnostics, repairs, and cost estimates
- Service Coordination: Schedule appointments, monitor repair progress, and ensure timely delivery
- Customer Communication: Provide updates, explain technical details in layman’s terms, and handle complaints
- Billing & Documentation: Process payments, maintain service records, and ensure compliance
- Upselling: Recommend additional services or products based on vehicle condition
Key Performance Indicators (KPIs)
- Customer Service Management: Customer Satisfaction Score (CSAT), Response Time to Inquiries, Customer Retention Rate, Positive Review Count
- Service Appointment Efficiency: Appointment Turnaround Time, No show Rate, Resource Utilization Rate, Appointment Confirmation Rate
- Technical Guidance: Accuracy of Technical Advice, Resolution Rate of Technical Queries, Repeat Technical Questions Rate
- Sales Performance: Upsell Conversion Rate, Cross sell Revenue Contribution, Customer Acceptance Rate of Additional Services, Revenue from Upselling/Cross selling
- Operational Metrics: Effective Labor Rate, Hours Sold per Repair Order (RO), Gross Profit Percentage, Fixed Coverage
Eligibility Criteria
- Minimum 4 years of experience in a multi brand automotive service center
Language Requirements
- English and Arabic proficiency preferred
Compensation
- Pay: From AED6,000.00 per month
Application Questions
- What is your current salary? (without incentives)
- What are your salary expectations? (without incentives)
- Do you have a UAE driver's License?
Work Location
- In person
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