Marketing Customer Experience Manager
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Key skills for this role
About the Role
Nahdi in Makkah seeks a Marketing Customer Experience Manager to lead data-driven insights and analytics, developing predictive models and business intelligence solutions. The role involves driving customer, marketing, and loyalty analytics, and collaborating with cross-functional teams to improve decision-making.
Key Skills for This Role
Responsibilities
- Lead the generation of actionable insights by developing advanced data mining and analytical models
- Develop, maintain, and enhance predictive and machine learning models
- Design and execute experiments to validate business hypotheses and identify growth opportunities
- Lead the development of customer, marketing, loyalty, and behavioral analytics models
- Develop and enhance business intelligence solutions, dashboards, and performance reporting tools
- Collaborate with business leaders and stakeholders to maximize value from data and analytics platforms
- Ensure data security, confidentiality, and compliance through governance and access controls
Requirements
- Experience in advanced analytics and data science
- Proficiency in predictive modeling and machine learning tools
- Knowledge of business intelligence solutions and dashboard development
- Strong leadership and stakeholder management skills
- Ability to integrate data sources and generate actionable insights
Full Job Posting
Job Overview
- Lead the generation of actionable insights by developing advanced data mining and analytical models that align with the company's commercial and operational objectives.
Accountabilities
- Advanced Analytics & Data Science: Translate complex analytical and predictive model outputs into actionable business insights.
- Develop, maintain, and enhance advanced predictive and machine learning models using data science and analytics tools.
- Monitor, test, retrain, and optimize models to ensure accuracy, relevance, and business impact.
- Design and execute experiments and analytical initiatives to validate business hypotheses and identify growth opportunities.
- Automate model monitoring, reporting, and performance tracking to improve efficiency and governance.
- Lead the development and management of customer, marketing, loyalty, personalization, churn, propensity, forecasting, and behavioral analytics models.
- Drive pricing, promotion, and market intelligence analytics to support commercial performance and decision making.
- Integrate internal and external data sources to generate comprehensive business and market insights.
- Identify and prioritize opportunities where analytics and data science can create measurable business value.
- Business Intelligence & Analytics Solutions: Lead the development and enhancement of business intelligence solutions, dashboards, and performance reporting tools.
- Define, implement, and maintain key performance indicators (KPIs) and analytics frameworks aligned with business objectives.
- Oversee the selection, evaluation, and implementation of analytics and business intelligence technologies.
Work Environment
- Indoors: 100%
- Outdoors: 0%
- Days off: 2 Days Off
- Working Hours: 8:00 AM – 6:00 PM (1 hour break)
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