Marketing Customer Experience Manager (2023645)
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Key skills for this role
About the Role
Nahdi seeks a Marketing Customer Experience Manager to lead data-driven insights and advanced analytics for commercial and operational objectives. The role involves developing predictive models, BI solutions, and collaborating with cross-functional teams.
Key Skills for This Role
Responsibilities
- Lead generation of actionable insights by developing advanced data mining and analytical models
- Oversee deployment of data analytics and business intelligence tools to improve data driven decision making
- Develop, maintain, and enhance predictive and machine learning models
- Design and execute experiments to validate business hypotheses and identify growth opportunities
- Lead development of customer, marketing, loyalty, personalization, churn, propensity, forecasting, and behavioral analytics models
- Drive pricing, promotion, and market intelligence analytics
- Lead development of business intelligence solutions, dashboards, and performance reporting tools
- Define and maintain KPIs and analytics frameworks
- Collaborate with business leaders and stakeholders to maximize value of data and analytics platforms
- Ensure data security, confidentiality, and compliance through governance and access controls
Requirements
- Bachelor's degree in a related Data & Analytics field (BI, MIS, IS) or business (Marketing, Financials) with IT certifications
- 5 6 years of experience
- Business Intelligence software knowledge
- Data Reporting Tools (SQL Basics)
- MS Office Suite (Advanced)
- English and Arabic language proficiency
Full Job Posting
Overview
- Lead the generation of actionable insights by developing advanced data mining and analytical models aligned with commercial and operational objectives.
- Oversee deployment of sophisticated data analytics and business intelligence tools.
- Ensure seamless integration of data analytics into all business functions.
Accountabilities
- Translate complex analytical and predictive model outputs into actionable business insights.
- Develop, maintain, and enhance advanced predictive and machine learning models.
- Monitor, test, retrain, and optimize models for accuracy and business impact.
- Design and execute experiments and analytical initiatives to validate business hypotheses.
- Automate model monitoring, reporting, and performance tracking.
- Lead development of customer, marketing, loyalty, personalization, churn, propensity, forecasting, and behavioral analytics models.
- Drive pricing, promotion, and market intelligence analytics.
- Integrate internal and external data sources for comprehensive insights.
- Lead development of BI solutions, dashboards, and performance reporting tools.
- Define and maintain KPIs and analytics frameworks.
- Oversee selection and implementation of analytics technologies.
- Collaborate with business leaders and stakeholders to maximize value of data and analytics platforms.
Job Requirements
- Bachelor's degree in Data & Analytics field (BI, MIS, IS) or business (Marketing, Financials) with IT certifications.
- 5 6 years of experience.
- Business Intelligence software knowledge.
- Data Reporting Tools (SQL Basics).
- MS Office Suite (Advanced).
- English and Arabic languages.
Work Environment
- Indoors: 100%
- Days off: 2 Days Off
- Working Hours: 8:00 AM – 6:00 PM (1 hour break)
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