Manager - Technical Infrastructure Specialist
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Key skills for this role
Role Overview
Lead and manage enterprise IT infrastructure operations across data centers, servers, networks, Linux platforms, deskside support, SOC, NOC, storage, backup, and endpoint services.
Ensure high availability, service reliability, SLA compliance, cybersecurity posture, continuous improvement, automation, and AI-enabled operational efficiency.
Key Skills for This Role
Full Job Posting
Position Summary
Lead and manage enterprise IT infrastructure operations across data centers, servers, networks, Linux platforms, deskside support, SOC, NOC, storage, backup, and endpoint services.
Ensure high availability, service reliability, SLA compliance, cybersecurity posture, continuous improvement, automation, and AI-enabled operational efficiency.
Work Arrangement
- Work location: Riyadh, KSA.
- Work mode: Onsite.
Experience and Must-Have Qualifications
- 12–13 years of experience is required.
- Experience handling at least 25 team members across multiple technologies, helpdesk, server, network, and cloud functions.
- Strong experience with ITIL and ISO processes.
- Core technical expertise in at least two technologies.
- Understanding and practical experience with automation and AI.
- Understanding and practical experience in risk and compliance management.
- Ability to develop and manage service improvement plans.
Infrastructure Delivery Management
- Lead operations across data center infrastructure, server and virtualization platforms, LAN, WAN, Wi-Fi, SD-WAN, Linux and Unix platforms, deskside support, SOC, NOC, storage, and backup.
- Ensure infrastructure availability and operational readiness.
- Drive monitoring, incident management, problem management, and root cause analysis.
- Maintain system uptime, performance, capacity, and reliability.
Service Delivery and SLA Management
- Establish service levels aligned with business requirements.
- Monitor and achieve SLA, OLA, KPI, and uptime targets.
- Lead major incident management and service restoration.
- Develop operational dashboards and executive reports.
- Ensure adherence to ITIL best practices and service-management processes.
Preferred Background
- Experience in an IT service company such as Wipro, Cognizant, or LTI is preferred.
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