Manager - Technical Infrastructure Specialist
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Key skills for this role
Role Overview
Lead and manage enterprise IT infrastructure operations across data centers, servers, networks, Linux platforms, deskside support, SOC, NOC, storage, backup, and endpoint services.
Ensure high availability, service reliability, SLA compliance, cybersecurity posture, continuous improvement, automation, and AI-enabled operational efficiency.
Key Skills for This Role
Full Job Posting
Position Summary
Lead and manage enterprise IT infrastructure operations across data centers, servers, networks, Linux platforms, deskside support, SOC, NOC, storage, backup, and endpoint services.
Ensure high availability, service reliability, SLA compliance, cybersecurity posture, continuous improvement, automation, and AI-enabled operational efficiency.
Work Arrangement
- Work location is Riyadh, KSA.
- The work mode is onsite.
- The position is long-term.
Must Have
- 12–13 years of experience is required.
- Experience managing at least 25 team members across multiple technologies, helpdesk, servers, networks, or cloud is required.
- Strong experience with ITIL and ISO processes is required.
- Core technical expertise in at least two technologies is required.
- Understanding and practical experience with automation and AI are required.
- Understanding of risk and compliance management and service improvement planning is required.
- Candidates must currently work and reside in KSA.
Infrastructure Delivery Management
- Lead data center, server, virtualization, network, Linux, Unix, deskside support, SOC, NOC, storage, and backup operations.
- Ensure infrastructure availability and operational readiness.
- Drive monitoring, incident management, problem management, root cause analysis, uptime, performance, capacity, and reliability.
Service Delivery and SLA Management
- Establish service levels aligned with business requirements.
- Monitor SLA, OLA, KPI, and uptime targets.
- Lead major incident management and service restoration.
- Develop operational dashboards and executive reports on service performance.
- Ensure adherence to ITIL best practices and service management processes.
Preferred Experience
- Experience with an IT service company such as Wipro, Cognizant, or LTI is preferred.
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