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Manager - Technical Infrastructure Specialist

Datamatics Technologies
Jeddah, KSA
Full-time
Mid-Senior
Onsite
Discovered 2 weeks ago
Enterprise IT infrastructure operationsData center infrastructureServer and virtualization platformsNetwork infrastructureLinux and UnixDeskside support
Free

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Enterprise IT infrastructure operationsData center infrastructureServer and virtualization platforms
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Position Summary

The role leads and manages enterprise IT infrastructure operations across data centers, servers, networks, Linux platforms, deskside support, SOC, NOC, storage, backup, and endpoints.

The manager is responsible for availability, service reliability, SLA compliance, cybersecurity posture, continuous improvement, automation, and AI-enabled operational efficiency.

Work Details

  • The source lists Riyadh, KSA as the work location.
  • The work mode is explicitly onsite.
  • The source lists the job type as long-term and the required experience as 12–13 years.

Infrastructure Delivery Management

  • Lead operations for data center infrastructure, server and virtualization platforms, network infrastructure, Linux and Unix platforms, deskside support, SOC, NOC, storage, and backup.
  • Ensure enterprise infrastructure availability and operational readiness.
  • Drive proactive monitoring, incident management, problem management, and root cause analysis.
  • Maintain system uptime, performance, capacity, and reliability.

Service Delivery and SLA Management

  • Establish service levels aligned with business requirements.
  • Monitor and achieve SLA, OLA, KPI, and uptime targets.
  • Lead major incident management and service restoration activities.
  • Develop operational dashboards and executive service-performance reports.
  • Ensure adherence to ITIL best practices and service management processes.

Must Have

  • The candidate should have managed at least 25 team members across multiple technologies, helpdesk, servers, networks, or cloud.
  • Strong ITIL and ISO process experience is required.
  • Core technical expertise in at least two technologies is required.
  • Understanding and experience with automation and AI are required.
  • Understanding of risk and compliance management is required.
  • Experience with service improvement planning is required.

Good to Have

  • Experience working for an IT services company such as Wipro, Cognizant, or LTI is preferred.

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