Assistant Training Director - Gaming Academy
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Key skills for this role
About the Role
Training Program Design & Delivery Develop and deliver comprehensive training programs for all major games, ensuring operational and service excellence Oversee customer service.
Key Skills for This Role
Responsibilities
- Develop and deliver comprehensive training programs for all major games.
- Oversee customer service training standards for Table Games and EGM.
- Lead pre opening training initiatives and continuous development programs.
- Design and implement succession plans for key Gaming roles.
Requirements
- Experience in gaming training and leadership
- Knowledge of adult learning principles
- Familiarity with UAE gaming laws and regulations
- Experience with LMS and digital learning platforms
Full Job Posting
Training Program Design & Delivery
- Develop and deliver comprehensive training programs for all major games.
- Oversee customer service training standards for Table Games and EGM.
- Create structured learning pathways for onboarding, cross training, upskilling, and career progression.
- Lead pre opening training initiatives and continuous development programs.
Instructional Excellence
- Deliver engaging classroom based, practical, and on the floor training using adult learning principles.
- Coach and mentor Gaming trainers, supervisors, and managers.
- Ensure training content reflects Wynn's service culture and luxury positioning.
Customer Service & Experience Training
- Design, develop, and facilitate advanced customer service training programmes for Gaming.
- Embed service behaviours aligned to Wynn luxury standards.
- Support Gaming leadership with service reinforcement initiatives.
Compliance & Regulatory Alignment
- Ensure all training content complies with UAE gaming laws and Wynn internal controls.
- Maintain accurate records of certifications, training logs, and audit documentation.
- Collaborate with Compliance and L&D to ensure mandatory training is completed.
Talent Development & Succession Planning
- Design and implement succession plans for key Gaming roles across Tables and EGM.
- Identify high potential team members and create targeted development journeys.
- Partner with People & Culture and Gaming leadership to align training and succession outcomes.
Technology & Innovation
- Utilize LMS and digital platforms to deliver and track training.
- Integrate simulation based learning, gamification, and e learning modules.
- Stay current with global gaming trends and incorporate best practices.
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