Manager, Patient Relations
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
King Faisal Specialist Hospital & Research Centre seeks a Manager for Patient Relations in Saudi Arabia. The role involves managing patient relations operations, serving as a patient advocate, handling complaints, and ensuring patient satisfaction.
Key Skills for This Role
Responsibilities
- Manage, organize and control the operations of the Patients Relations Section
- Serve as a patient/family advocate to ensure patient care is delivered professionally and courteously
- Observe patient satisfaction, suggestions, and complaints
- Provide patients/families with channels to share feedback
- Create and maintain effective communication channels with other departments
- Establish and review internal policies and procedures for patient relations
- Conduct short/long range planning for the Department
- Coordinate with Chairmen of Medical Departments regarding complaints
- Ensure timely feedback to patients and outside agencies
- Educate hospital wide staff on patients rights and expectations
- Participate in designing and implementing the hospital wide Customer Service Program
Requirements
- Experience in patient relations or healthcare administration
- Strong communication and interpersonal skills
- Ability to manage complaints and resolve conflicts
Full Job Posting
Summary
- Manages, organizes and controls the operations of the Patients Relations Section. Serve as a patient/family advocate to ensure that patient care is delivered in a professional and courteous manner, respecting the dignity and rights of patients, families and employees.
Essential Responsibilities and Duties
- Observes patient satisfaction, suggestions, and complaints.
- Provides patients/families with channels to share their feedback related to their experiences.
- Creates and maintain effective communication channels with other related Departments to facilitate and resolve patients/families concerns and requests.
- Serves as a patient advocate and a central resource for information concerning patients rights and responsibilities.
- Establishes and review internal policies and procedures to ensure patient relation services are guided by written policies.
- Conducts short/long range planning for the Department in accordance with the Hospital and Division's objectives/goals and implements the Department Performance Improvement (PI) Program.
- Coordinates and communicates with all Chairmen of Medical Departments with regard to encountered difficulties or complaints.
- Enhances inter departmental communication and coordination to resolve problems and develop methods for fact finding related to patient complaints, satisfaction and suggestion.
- Ensures that patients and outside related agencies are provided with appropriate and timely feedback concerning complaints or enquiries.
- Educates hospital wide staff in regard to patients rights and expectations.
- Participates in designing and implementing the hospital wide Customer Service Program and promotes the concept internally and externally as needed.
- Follows all Hospital's related Policies and Procedures.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at King Faisal Specialist Hospital & Research Centre (Gen. Org.)
Staff Nurse I
Saudi Arabia, KSA
Responsible for providing comprehensive nursing care utilizing the nursing process and meeting the established standard of nursing practice and performance. Demonstrates leaders...
AMBULATORY CARE REPRESENTATIVE II
Saudi Arabia, KSA
Receives, registers and confirms patient s visit. Processes all paperwork related to patient appointments and admissions. Essential Responsibilities and Duties 1. Registers all ...
ASSESSMENT SPECIALIST
Riyadh, KSA
Designs, implements, manages, and continuously improvs the comprehensive assessment strategy for the PhD Biomedical Sciences program. Essential Responsibilities and Duties Works...
SENIOR MEDICAL TECHNOLOGIST
Saudi Arabia, KSA
Performs and acts in a lead capacity for a specialized subsection/unit function of a laboratory section. Essential Responsibilities and Duties Organizes workflow and day-to-day ...
SENIOR SPECIALIST, CONTRACTS SERVICES
Riyadh, KSA
Responsible for structuring, managing and negotiating contracts including Dispute Resolution ensuring that the contractual and governmental rules and regulations are observed an...
CONSULTANT, ADULT EPILEPSY
Riyadh, KSA
Posted on Tuesday, 14 July 2026, 29 Muharram 1448 Apply by Sunday, 19 July 2026, 5 Safar 1448 Location Riyadh Department/Section Adult Epilepsy Section Summary Responsible for t...
Medical Eligibility Analyst
Riyadh, KSA
Assist patients with medical eligibility issues, coordinate with departments, require Bachelor’s Degree in Nursing and current Registered Nurse license.
Consultant, Pediatric Dentistry
Riyadh, KSA
Provides high quality patient care in Pediatric Dentistry, conducts training, participates in research, and requires accredited medical education and certification.
Staff Nurse I
Saudi Arabia, KSA
AMBULATORY CARE REPRESENTATIVE II
Saudi Arabia, KSA
ASSESSMENT SPECIALIST
Riyadh, KSA
SENIOR MEDICAL TECHNOLOGIST
Saudi Arabia, KSA
SENIOR SPECIALIST, CONTRACTS SERVICES
Riyadh, KSA
CONSULTANT, ADULT EPILEPSY
Riyadh, KSA
Medical Eligibility Analyst
Riyadh, KSA
Consultant, Pediatric Dentistry
Riyadh, KSA