Manager Operations Control - Emiratisation
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Key skills for this role
About the Role
Emirates seeks a Manager Operations Control to oversee network activities in Dubai, focusing on disruption management and recovery. Requires 10+ years in operations control with airline experience and 4 years in management.
Key Skills for This Role
Responsibilities
- Manage operations across the network through early identification of problems and constraints
- Maintain oversight of effective deployment of aircraft and crew operations within the operational window
- Minimize impact of operational disruption on scheduled services regarding passenger welfare, employee welfare, brand exposure, cost, OTP and safety
- Lead, guide and coach NCC line managers when approached for operational challenges
- Provide oversight of DXB efficiency including stand planning, tow planning, passenger, baggage & cargo connectivity, terminal throughput, and resource allocation
- Oversee network operation ensuring standards and services are aligned; respond to anomalies
- Contribute to operational improvements and cost optimization by identifying process weaknesses
- Deputise for Vice President Network Control in Contingency Response Planning issues
- Provide qualitative feedback to NCC stakeholders and line managers on policy, procedure, and performance
Requirements
- 10+ years experience in Operations Control and/or Network Operations
- Airline operational experience with 4 years in a management role in network/operations control/ground services
- In depth understanding of regulatory and legislative issues
- Knowledge of flight time limitations (CAP371)
- Understanding of aircraft weight and balance
- Understanding of international flight planning
- In depth knowledge of airport operations
- Understanding of dangerous goods handling and loading
- Understanding of aviation safety and security
- Understanding of Contingency Response planning
- In depth knowledge of Airline and Operations Control IT software
Full Job Posting
Job Purpose
- As Manager Operations Control, you will act as the primary manager for the Emirates Airline Network Control Centre (NCC), supporting the strategic direction provided by the Vice President Network Control (VPNC). Responsible for monitoring and pro actively managing overall network activities within t
Job Outline
- Manage operations across the network through early identification of problems and constraints so that irregular operations are recovered efficiently and effectively, whilst ensuring compliance with international legislation.
- Maintain oversight of the effective deployment of aircraft and crew operations within the operational window, whilst ensuring compliance with GCAA and other international regulatory bodies.
- Disruption management, minimise the impact of operational disruption to any scheduled service concerning passenger welfare, employee welfare, brand exposure, cost, OTP and safety.
- Lead, guide and coach NCC line managers when approached for any operational challenges, ensuring assistance is provided to ensure the best possible outcome.
- Provide oversight of DXB efficiency, including stand planning, tow planning, passenger, baggage & cargo connectivity, terminal throughput (airside & landside), and resource allocation.
- Oversee the network operation, ensuring that standards and services are aligned and operating as per company standards. Where anomalies are observed, ensure appropriate response to avoid future reoccurrences.
- Contribute to overall operational improvements and cost optimisation by identifying process weaknesses and operational flaws. Participate in project work, improving both process and quality of operational areas across the network.
- Deputise for the Vice President Network Control (VPNC) in regards to Contingency Response Planning issues including the activation of the corporate emergency and incident response plan and activation of Crisis Management Centre (CMC).
- Provide qualitative feedback to NCC stakeholders and relevant line managers, with regards policy and procedure, and staff & team performance, to ensure future development plans can address areas for improvement.
Qualifications
- 10+ Years experience in Operations Control and/or Network Operations
- Airline operational experience of which 4 years in a management role in network /operations control /ground services is required
- In depth understanding of all relevant regulatory and legislative issues as well as an understanding of safety, security and risk management
- Ability to assess the potential impact of the most complex and emerging developments and know how to apply them in the EK context
Knowledge/skills
- In Depth knowledge and understanding of flight time limitations (CAP371)
- Understanding of aircraft weight and balance
- Understanding of international flight planning
- In depth knowledge of airport operations
- Understanding of dangerous goods handling and loading
- Understanding of aviation safety and security
- Understanding of Contingency Response planning
- In Depth knowledge of Airline and Operations Control IT software
Salary & benefits
- Attractive tax free salary
- Generous travel benefits including discounted flights and hotel stays around the world
- Excellent leave and healthcare package
- Transport benefits, life insurance, and more
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