Manager National Teams Relations
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Key skills for this role
About the Role
Design and implement hospitality protocols for national teams, manage operations, support accreditation, and ensure seamless coordination during mega events.
Key Skills for This Role
Responsibilities
- Design and implement protocol and hospitality processes for national team officials and representatives
- Plan and manage hospitality zones dedicated to national teams, including access rules, services, and daily operations
- Support the accreditation process for national team officials in coordination with central accreditation teams
- Oversee official protocols, formal engagements, and on site etiquette aligned with ENC and local requirements
- Manage the integration and onboarding of National Team Managers into tournament operations and workflows
- Act as an operational point of contact for national teams and diplomatic stakeholders during the event
- Support the Head of National Team Relations in ongoing relationship management with national federations
- Coordinate with internal stakeholders (event ops, guest services, security, accreditation) to ensure seamless delivery
- Contribute to post event reviews and continuous improvement of protocol and hospitality standards
Requirements
- Bachelor's or Master's degree in International Relations, Sports Governance, Business Administration, Legal or related field
- Experience working on mega events (sports, international conferences, festivals) in hospitality, protocol or relations role
- Professional fluency in English mandatory
- Additional language skills such as French or Spanish as a plus
- Strong operational mindset with attention to detail
- Excellent interpersonal and stakeholder management skills
- Calm, confident, and service oriented under pressure
- Cultural awareness, diplomacy and sensitivity in international settings
- Ability to translate high level protocol requirements into practical execution
- Strong coordination and problem solving skills during live events
Full Job Posting
Duties and Responsibilities
- Design and implement protocol and hospitality processes for national team officials and representatives
- Plan and manage hospitality zones dedicated to national teams, including access rules, services, and daily operations
- Support the accreditation process for national team officials in coordination with central accreditation teams
- Oversee official protocols, formal engagements, and on site etiquette aligned with ENC and local requirements
- Manage the integration and onboarding of National Team Managers into tournament operations and workflows
- Act as an operational point of contact for national teams and diplomatic stakeholders during the event, resolving protocol or hospitality issues as they arise
- Support the Head of National Team Relations in ongoing relationship management with national federations
- Coordinate with internal stakeholders (event ops, guest services, security, accreditation) to ensure seamless delivery
- Contribute to post event reviews and continuous improvement of protocol and hospitality standards
Education and Experience
- Bachelor's or Master's degree in International Relations, Sports Governance, Business Administration, Legal or a related field.
Knowledge, Skills, and Abilities
- Experience working on mega events (sports, international conferences, festivals, or comparable environments), especially in a hospitality, protocol or relations role.
- Comfortable operating in structured environments with formal protocols and high visibility stakeholders.
- Professional fluency in English mandatory, with additional language skills such as French or Spanish as a plus.
- Strong operational mindset with attention to detail.
- Excellent interpersonal and stakeholder management skills.
- Calm, confident, and service oriented under pressure.
- Cultural awareness, diplomacy and sensitivity in international settings.
- Ability to translate high level protocol requirements into practical execution.
- Strong coordination and problem solving skills during live events.
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