Manager - Micro Mobility Operations
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Key skills for this role
About the Role
Red Sea Global seeks a Manager to lead micromobility operations including buggies and e-bikes. The role involves service delivery, team leadership, stakeholder engagement, and operational efficiency in a 24/7 environment.
Key Skills for This Role
Responsibilities
- Manage daily micromobility operations across multiple service types and locations
- Ensure service continuity, timely asset availability and operational resilience
- Support integration of new modes (e.g., e bikes, scooters) as part of service expansion
- Lead supervisory staff, operators, and support teams across the micromobility network
- Set clear expectations and performance standards aligned with safety and customer service
- Oversee training, onboarding, and staff scheduling to meet service requirements
- Ensure all services operate within regulatory, safety and policy frameworks
- Monitor service metrics and deliver improvement plans to enhance efficiency and user satisfaction
- Implement incident management protocols and ensure timely resolution of issues
- Act as key point of contact for operational queries, escalations, and service coordination
- Work cross functionally with departments including Land Operations, TOCC, Maintenance and Projects
- Liaise with vendors and partners to support service delivery and infrastructure readiness
Requirements
- Experience in operations or transport leadership, preferably within micromobility or fleet services
- Proven ability to manage teams in fast paced, high visibility environments
- Strong interpersonal skills with ability to collaborate across functions
- Operational mindset with ability to lead services at both strategic and frontline levels
- Adaptable and resourceful with commitment to service excellence
Full Job Posting
Company Overview
- Coastal Transportation Services Co., a subsidiary of Red Sea Global, provides transportation services at the Red Sea destination.
- The company focuses on innovation, creativity, and sustainable transportation solutions including autonomous vehicles.
Job Purpose
- Lead operational planning, coordination, and continuous improvement of micromobility services across the organization’s properties.
- Ensure seamless delivery of buggy, e bike, and other micromobility solutions, supporting the wider Mobility strategy.
- Accountable for service delivery, stakeholder engagement, team leadership, and operational efficiency in a 24/7 environment.
Service Operations Leadership
- Manage daily micromobility operations across multiple service types and locations.
- Ensure service continuity, timely asset availability and operational resilience.
- Support integration of new modes (e.g., e bikes, scooters) as part of service expansion.
Team and Resource Management
- Lead supervisory staff, operators, and support teams across the micromobility network.
- Set clear expectations and performance standards aligned with safety and customer service.
- Oversee training, onboarding, and staff scheduling to meet service requirements.
Performance and Compliance Oversight
- Ensure all services operate within regulatory, safety and policy frameworks.
- Monitor service metrics and deliver improvement plans to enhance efficiency and user satisfaction.
- Implement incident management protocols and ensure timely resolution of issues.
Stakeholder Engagement
- Act as key point of contact for operational queries, escalations, and service coordination.
- Work cross functionally with departments including Land Operations, TOCC, Maintenance and Projects.
- Liaise with vendors and partners to support service delivery and infrastructure readiness.
Planning & Development
- Support service expansion through structured operational plans and asset deployment strategies.
- Drive forward innovation and technology adoption within micromobility operations.
- Assist in development of SOPs, risk assessments and operational documentation.
Reporting and Communication
- Provide regular operational updates, service performance reports, and improvement proposals.
- Ensure consistent communication across teams and with leadership.
Job Requirements
- Experience in operations or transport leadership, preferably within micromobility or fleet services.
- Proven ability to manage teams in fast paced, high visibility environments.
- Strong interpersonal skills with ability to collaborate across functions and resolve challenges quickly.
- Operational mindset with ability to lead services at both strategic and frontline levels.
- Adaptable and resourceful, with commitment to service excellence.
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