Manager, Infrastructure Services at D2L — Kitchener, CAN | Base Career

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D2L is a cloud company that is modernizing education and building the Future of Work.

The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners.

And most importantly, by giving customers a platform that is easy, flexible, and smart.

No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume!

While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.

General Description

The Manager, Infrastructure Services leads the day-to-day delivery, reliability, security, and continuous improvement of D2L's Corporate IT infrastructure and platform services.

This role builds a strong team culture, develops team members, and partners across the business to ensure infrastructure services are scalable, resilient, secure, and aligned with organizational priorities.

The Manager translates infrastructure strategy and roadmaps into clear team priorities and reliable delivery plans, while balancing operational excellence, risk management, automation, and customer needs.

How Will I Make an Impact?

Lead and develop the Infrastructure Services team, creating a culture of high quality, accountability, collaboration, and innovation.
Support hiring, onboarding, coaching, performance management, and career development for team members.
Define and maintain clear team priorities and delivery plans aligned to Corporate IT and business objectives.

Provide leadership during infrastructure incidents, ensuring effective triage, communication, resolution, root-cause analysis, and preventative actions.
Ensure adherence to departmental protocols and procedures, including change and incident management practices.
Identify and communicate infrastructure risks, dependencies, and service impacts to stakeholders.
Collaboration and Support:
Coordinate and communicate effectively within the team and with internal customers and partner teams.
Build effective working relationships across D2L to support shared goals and cross-functional initiatives.
Advocate for the time and investment required for sound engineering practices, operational health, and continuous improvement.

The expected base salary range for a new hire in this role is listed below.

The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience.

It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry.

As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Don’t meet every single requirement?

We strongly encourage you to still apply!

At D2L, we are committed to creating a diverse and inclusive environment.

We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life.

While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:

Impactful work transforming the way the world learns
Flexible work arrangements
Learning and Growth opportunities
Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
2 Paid Days off for SkillsWave-related activities like exams or final assignments
Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
Retirement planning

Manager, Infrastructure Services

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