Knowledge Specialist - Winter 2027 Co-op
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Key skills for this role
Role Overview
As a Knowledge Specialist, you will collaborate with the Knowledge and Localization Team to provide multi-lingual content for our customers. Your main responsibilities will include creating how-to video tutorials in multiple languages, conducting quality-assurance reviews of our product translations, and acquiring multi-lingual product screenshots for our help documentation and release notes. Additionally, you will work with the team to address client needs for multi-lingual content. As a successful Knowledge Specialist, you will quickly learn and adapt to new tools, technologies, and processes with ease.
How Will I Make an Impact?
Work with the Knowledge Team to develop how-to video tutorials.
Partner with the Localization Team to ensure the quality of product translations.
Collaborate with the Knowledge and Localization Team to produce and distribute multi-lingual content.
Oversee and manage publishing queues to review and publish content created by D2L colleagues.
Key Skills for This Role
Full Job Posting
Are you eligible for co-op at D2L?
Our co-op roles are open to applicants who are:
Currently enrolled in a post-secondary program, and will not graduate prior to this co-op role (preference for students enrolled in an official co-op program)
Able to work 40 hours per week
Able to work in-person from a D2L office (office location dependent on role)
We may continue to review applications on a rolling basis, but recommend applying by September 17th at 9:00am ET to ensure you are included in initial application reviews.
Job Summary
As a Knowledge Specialist, you will collaborate with the Knowledge and Localization Team to provide multi-lingual content for our customers. Your main responsibilities will include creating how-to video tutorials in multiple languages, conducting quality-assurance reviews of our product translations, and acquiring multi-lingual product screenshots for our help documentation and release notes. Additionally, you will work with the team to address client needs for multi-lingual content. As a successful Knowledge Specialist, you will quickly learn and adapt to new tools, technologies, and processes with ease.
How Will I Make an Impact?
Work with the Knowledge Team to develop how-to video tutorials.
Partner with the Localization Team to ensure the quality of product translations.
Collaborate with the Knowledge and Localization Team to produce and distribute multi-lingual content.
Oversee and manage publishing queues to review and publish content created by D2L colleagues.
Must have
- Proactive and independent work ethic in a demanding environment.
- Excellent problem-solving abilities.
- Fluency in at least one language other than English (preferably Canadian French, Mexican Spanish, Brazilian Portuguese, Dutch, or Arabic).
- Capability to independently complete all deliverables related to customer and D2L needs in a timely and trackable manner.
- Availability to work Monday to Friday, 9am to 5pm.
- Familiarity and interest in AI tools (ChatGBT, CoPilot,etc.)
Nice to have
Experience with GitHub as a platform for version control.
Experience with MadCap Flare as a content management system.
Experience in technical writing, particularly for software and process documentation.
Experience with Canva in creating how-to video tutorials.
EDUCATION REQUIREMENTS
- Currently enrolled in a university or college program
- Completion of courses in the areas of communication, technical writing, rhetoric, and/or courses with a strong persuasive writing component considered an asset.
- This position is to fill an existing vacancy
- The expected weekly salary range for a student hire in this role is listed below. The base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and school specific salary surveys.
Don’t meet every single requirement?
- We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why We're Awesome
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L .
All D2Lers receive
Impactful work transforming the way the world learns
Flexible work arrangements
Learning and Growth opportunities
Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
Home Internet Reimbursements
Employee Recognition
Social Events
Access to Dog Friendly Office Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices
Full time, permanent employees are also eligible for
Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
2 Paid Days off for SkillsWave-related activities like exams or final assignments
Retirement planning
2 Paid Volunteer Days
Competitive Benefits Package
Employee Referral Program
Wellness Reimbursement
About D2L
Canadian edtech company providing cloud learning management software for schools, universities, associations, and businesses.
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