Manager, In-Flight Operations & Performance

The preferred candidate should exemplify Flair's core values: honesty, efficiency, accountability, and respect , while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

Education: Post-secondary education in Business Administration, Aviation Management, Operations Management, Safety, Compliance, Human Resources, or a related discipline is preferred.

Post-secondary education in Business Administration, Aviation Management, Operations Management, Safety, Compliance, Human Resources, or a related discipline is preferred.

Experience: Minimum of 3 – 5 years of previous experience as a Flight Attendant is required Minimum of 2 – 4 years' experience in In-Flight operations, cabin crew leadership, or an airline operational leadership role is required. Experience managing operational performance, employee engagement, attendance, coaching, and performance management within a fast-paced operational environment is required. Experience conducting workplace investigations, corrective action, conflict resolution, and employee relations activities is required. Experience working within a unionized environment and applying collective agreement provisions is preferred. Experience supporting operational recovery, irregular operations, workforce planning, and day-to-day operational decision-making is considered an asset. Working knowledge of the Canada Labour Code, Canadian Aviation Regulations (CARs), and Transport Canada regulatory requirements is considered an asset.

Minimum of 3 – 5 years of previous experience as a Flight Attendant is required

Minimum of 2 – 4 years' experience in In-Flight operations, cabin crew leadership, or an airline operational leadership role is required.

Experience managing operational performance, employee engagement, attendance, coaching, and performance management within a fast-paced operational environment is required.

Experience conducting workplace investigations, corrective action, conflict resolution, and employee relations activities is required.

Experience working within a unionized environment and applying collective agreement provisions is preferred.

Experience supporting operational recovery, irregular operations, workforce planning, and day-to-day operational decision-making is considered an asset.

Working knowledge of the Canada Labour Code, Canadian Aviation Regulations (CARs), and Transport Canada regulatory requirements is considered an asset.

Skills & Abilities: Strong understanding of airline In-Flight operations and operational performance management. Demonstrated leadership and coaching abilities within a unionized operational environment. Strong decision-making, problem-solving, and conflict resolution skills. Ability to manage employee performance, attendance, and workplace issues consistently and professionally. Ability to analyze operational data, performance metrics, and workforce trends to support informed decision-making. Excellent communication, relationship-building, and stakeholder management skills. Strong organizational and time management skills with the ability to prioritize competing operational demands. Ability to lead investigations and employee meetings with professionalism, confidentiality, and sound judgment. Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, Teams, and reporting applications.

Strong understanding of airline In-Flight operations and operational performance management.

Demonstrated leadership and coaching abilities within a unionized operational environment.

Strong decision-making, problem-solving, and conflict resolution skills.

Ability to manage employee performance, attendance, and workplace issues consistently and professionally.

Ability to analyze operational data, performance metrics, and workforce trends to support informed decision-making.

Excellent communication, relationship-building, and stakeholder management skills.

Strong organizational and time management skills with the ability to prioritize competing operational demands.

Ability to lead investigations and employee meetings with professionalism, confidentiality, and sound judgment.

Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, Teams, and reporting applications.

Requirements: Clear criminal record check and satisfactory references. Ability to obtain and maintain a valid Restricted Area Identity Card (RAIC). Must be legally eligible to work in Canada without restriction.

Clear criminal record check and satisfactory references.

Ability to obtain and maintain a valid Restricted Area Identity Card (RAIC).

Must be legally eligible to work in Canada without restriction.

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

From the moment you join us , you’ll have access to a comprehensive benefits package designed to support your well-being—because when you’re at your best, so are we. This benefits package includes:

Comprehensive Salary– A salary that reflects your experience and contributions.

Comprehensive Benefits – Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.

Retirement Savings – A pension plan with employer-matched contributions.

Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.

If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!

If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to reviewing your application.

At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.

Website: flyflair.com