Manager - Food & Beverage

Overview

Key Responsibilities

• **Overall Department Management**:
• Oversee and manage the daily operations of the **Food & Beverage** and **Food Production** departments, ensuring all outlets (restaurants, bars, banqueting, room service) and kitchen operations run smoothly and efficiently.
• Develop and implement F&B standards, procedures, and operational guidelines in alignment with the hotel’s objectives.
• Monitor the overall quality and consistency of food and beverage production, presentation, and service, ensuring they meet or exceed guest expectations.
• **Revenue Creation & Strategy**:
• **Develop and implement strategies** to drive food and beverage sales and maximize revenue across all F&B and food production outlets.
• Identify and capitalize on new revenue opportunities, such as promotions, themed events, partnerships, and seasonal offerings.
• Monitor sales performance, track KPIs, and adjust strategies to meet revenue goals and targets.
• **Collaborate with the sakes & marketing team** to create promotional campaigns, special events, and offers to drive customer traffic and increase F&B revenue.
• Analyze market trends, customer preferences, and competitor offerings to adjust the hotel's F&B pricing and marketing strategies accordingly.
• **Budgeting & Financial Management**:
• Oversee the F&B and Food Production departments’ budgeting process, including cost control, pricing strategies, and revenue management.
• Ensure effective budgeting for food and beverage purchasing, food production costs, staffing, and other operational expenses to meet financial goals.
• Prepare reports on financial performance, and recommend cost-saving measures without compromising quality or guest experience.
• **Menu Development & Knowledge**:
• Work closely with the kitchen team to design and update menus for both the **Food & Beverage** and **Food Production** departments, ensuring offerings reflect market demand, seasonal ingredients, and customer preferences.
• Ensure the menu aligns with local food trends, dietary preferences, and the overall guest experience.
• Maintain a strong knowledge of wine, spirits, and other beverage offerings, ensuring a balanced and innovative selection.
• **Compliance & Safety**:
• Ensure full compliance with **HACCP (Hazard Analysis and Critical Control Points)** standards, **Dubai Municipality** regulations, and any other relevant local health and safety standards in both the F&B and food production operations.
• Regularly audit food storage, preparation, and serving practices to ensure safe and hygienic food handling.
• Maintain records of compliance, training, and inspections as per Dubai Municipality guidelines.
• **Staff Management & Development**:
• Lead, manage, and train both the **Food & Beverage** and **Food Production** teams, ensuring staff deliver exceptional service and maintain high standards in both guest-facing and kitchen operations.
• Conduct regular staff training, evaluations and performance reviews, providing feedback for continuous improvement.
• Ensure all staff are trained in food safety, customer service, and compliance with hotel standards.
• **Guest Relations & Service Excellence**:
• Engage with guests to ensure satisfaction with F&B offerings and address any special requests or concerns.
• Develop and implement strategies to enhance the overall guest dining experience and create memorable moments.
• **Key Requirements& Experience**:
• Minimum 1-3 years of experience in a **Manager Food & Beverage or Assistant Manager Food & Beverage** role, with responsibility for both **Food & Beverage** and **Food Production** departments, within a **3- or 4-star hotel** in the UAE or similar hospitality setting.
• Proven track record of managing multiple F&B outlets and food production operations (restaurants, bars, banqueting, kitchen).
• Strong experience in **budgeting**, **financial management**, **cost control**, and **revenue generation** strategies within the F&B sector.
• **Knowledge & Skills**:
• In-depth knowledge of **HACCP** food safety standards and **Dubai Municipality** compliance regulations.
• Expertise in **menu design** and **food trends**, with a strong understanding of international cuisines, food production operations, and beverage pairings.
• Strong leadership, interpersonal, and communication skills.
• Excellent customer service and conflict resolution abilities.
• Fluency in English; additional languages are a plus.
• **Education & Certification**:
• A degree in **Hospitality Management**, **Culinary Arts**, or a related field is preferred.
• Relevant certifications in **food safety** and **HACCP**.
• Certification in **first aid** or **food hygiene** training is a plus