Manager-Digital Projects & Partnerships

About the Role

Primary Responsibilities

• Collaborate with delivery, product, and architecture teams to ensure timely integration of partnerships.
• Identify and execute digital projects aimed at cross-sell, upsell, and new customer journey creation within CMS.
• Adhere to project management frameworks for large or complex initiatives.
• Design end-to-end customer journeys—from acquisition to onboarding, solutioning, and servicing—to create market differentiation.
• Engage senior stakeholders and build effective partnerships to drive client delivery strategy.
• Develop go-to-market plans targeting alliance partners and customer segments.
• Provide regular updates to internal and external stakeholders on project and partnership status.
• Conduct comprehensive requirement elicitation and identify non-standard solutions early for implementation.
• Coordinate with internal teams (Sales, Relationship Managers, Product, Implementation) to ensure successful delivery.
• Partner with product teams to drive solution uptake through strategic partnerships.
• Manage digital channels (mobility, onboarding, service differentiation), driving usage, enhancements, and profitability.
• Establish project governance from planning to execution and manage client issues for swift resolution.
• Consolidate monthly metrics and act on feedback from quarterly Post Implementation Reviews.

Secondary Responsibilities

• Drive process improvements to achieve cost savings and service excellence.
• Enhance operational processes from a customer perspective for ease and efficiency.
• Contribute to top-line growth through alliances and partnerships.
• Maintain up-to-date knowledge of client access products, payment/trade capabilities, and regulatory requirements.
• Manage channel-level P&L and monitor revenue from solutions and user journeys.
• Identify opportunities for solution uptiering and provide consultative support to key clients.

Education

Experience

Skills and Attributes

• Strong project management and stakeholder engagement skills.
• Experience in digital transformation and partnership integration.
• Deep understanding of CMS products and customer journey design.
• Ability to manage cross-functional teams and drive execution.
• Analytical mindset with a focus on metrics and performance tracking.
• Excellent communication, problem-solving, and strategic thinking abilities.