indeed
Manager - Customer Service
Red Sea Global
Riyadh, KSA
Executive
Onsite
Discovered 2 weeks ago
Customer care operationsContact center operationsCustomer relationship management systemsCustomer information systemsService level agreementsUtility services
Free
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Customer care operationsContact center operationsCustomer relationship management systems
Role Overview
Lead customer care operations for the utility company and drive consistent, high-quality customer experience across service channels.
Oversee customer contact operations, service requests, and coordination with operations, control rooms, and field teams in line with SLAs, regulations, and company standards.
Key Skills for This Role
Customer care operationsContact center operationsCustomer relationship management systemsCustomer information systemsService level agreementsUtility services
Full Job Posting
Company Overview
The Red Sea Utility Company is a Red Sea Global subsidiary providing integrated utility services for flagship developments including The Red Sea Project and Amaala.
Its services include renewable energy, water desalination, wastewater treatment, solid waste management, district cooling, and telecommunications infrastructure.
Role Purpose
Lead customer care operations for the utility company and drive consistent, high-quality customer experience across service channels.
Oversee customer contact operations, service requests, and coordination with operations, control rooms, and field teams in line with SLAs, regulations, and company standards.
Customer Care Operations
- Manage customer care across call center, email, web portals, and digital platforms.
- Oversee inquiries, service requests, complaints, outage communications, and CRM/CIS request tracking.
- Ensure delivery against approved SLAs and performance targets.
Requests and Performance
- Establish processes for requests, complaints, escalations, documentation, closure, and customer communication.
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