Manager Crew Engagement

Role Overview

What You'll Do

• Coach and inspire cabin crew to deliver outstanding guest experiences and service excellence.
• Drive engagement and performance initiatives for the cabin crew workforce.
• Design and implement development and career progression programs.
• Create and deliver engagement events, forums, workshops, and recognition initiatives.
• Oversee cabin crew performance management and provide data-driven recommendations to senior stakeholders.
• Partner with operational leaders to address performance concerns and implement improvement strategies.
• Build relationships across Training, Service Delivery, Guest Relations, HR, Cabin Safety, and Welfare.
• Collaborate with senior leaders on sensitive, high-impact people matters.
• Promote safety, compliance, and operational excellence in line with GCAA regulations and international aviation standards.
• Lead investigations into service, operational, and performance-related matters.
• Foster continuous learning, feedback, and professional development.

Qualifications

• Degree from a recognized university or professional qualifications in business and people management are desired.
• Minimum of five years of experience in a people management role.
• Experience as operating cabin crew is preferred but not essential.

Training and Knowledge

• High standard of computer literacy and proficiency in Microsoft Office applications.
• Understanding of managing a large multicultural work group in an airline or hospitality environment.
• Good understanding of airline safety, security, operations, and cabin crew management.
• Good project management skills.
• Understanding of UAE culture and values.

About Etihad Airways