Manager Commercial Operations & Enablement

About the role

Key responsibilities

• Lead commercial operations and enablement activities across Global Leisure Sales.
• Manage reporting, governance, CRM, and operational processes to improve sales effectiveness and business performance.
• Develop reporting, analytics, and business intelligence capabilities that provide actionable commercial insights.
• Drive process improvement and automation to improve efficiency, governance, and data quality.
• Oversee CRM administration, reporting standards, data governance, and user adoption.
• Coordinate commercial governance, contract administration, compliance monitoring, and documentation processes.
• Partner with Commercial, Finance, Contracts, Revenue Management, Marketing, Technology, and regional teams to resolve business issues.
• Lead training, standardization, and change management initiatives.
• Manage and develop the Commercial Operations & Enablement team.
• Support strategic and transformation initiatives that improve operational performance.

Required qualifications

• Bachelor's Degree or equivalent qualification.
• Minimum 8 years of relevant experience in commercial operations, sales enablement, CRM governance, or business process management within airline, travel, or B2B sectors.
• Experience improving efficiency, reporting, governance, data quality, and commercial effectiveness through process optimization and automation.
• Strong CRM expertise, preferably Salesforce, including reporting, dashboards, data governance, and user adoption.
• Experience developing reporting, analytics, and business intelligence capabilities.
• Strong analytical, problem-solving, decision-making, communication, presentation, stakeholder management, and influencing skills.
• Strong project and change management capabilities.
• Proven people leadership experience, including coaching, performance management, succession planning, and talent development.
• Advanced Microsoft Excel, PowerPoint, and reporting tools proficiency, with fluent written and spoken English.

Preferred qualifications

• Experience with Power BI or Tableau.
• Knowledge of airline fare filing, contract management workflows, and commercial compliance frameworks.
• Experience with Amadeus, PRISM, CTK, or Galaxy.
• Project management certification or experience with PMP, PRINCE2, Agile, or Scrum methodologies.