Manager, CBG CCS ( Alain )
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Key skills for this role
About the Role
First Abu Dhabi Bank seeks a Manager for its Client Coverage and Service (CCS) team in Al Ain. The role involves client liaison, operational support, complaint handling, and service improvement.
Key Skills for This Role
Responsibilities
- Act as liaison between clients and internal departments
- Enhance client experience by servicing, meeting clients, and providing operational and administrative support
- Provide advisory service on account services, e channels, banking regulations
- Attend to client service requests and arrange appropriate service
- Attend to client issues and grievances and resolve or provide solution
- Collect appropriate documentation as per bank/regulatory requirement
- Assist VP and Head of CCS in Service Level Agreements with clients
- Maintain timely and effective communications with clients and internal stakeholders
- Manage up to date records of all correspondences and resolved queries
- Responsible for security items under custody and proof of delivery
- Study and identify areas of improvement guarding risk factors
- Raise and handle Customer Complaints for entire CIB and ensure resolution within SLA
Requirements
- University Degree in Commerce or Banking
- Minimum 3 years experience in a Bank with exposure to Banking Operations
- Knowledge of general Banking principles
- Good working knowledge of Back office operating procedures
- Excellent communication skills both written and spoken
- Analytical, self motivated, energetic, flexible, dynamic, problem solver
- Ability to work independently and in a cooperative team environment
- Ability to work in a fast paced environment with attention to detail
Full Job Posting
Specific Accountability
- Act as liaison between clients and other internal departments of the bank.
- Endeavour to enhance client experience by servicing, meeting clients and providing operational and administrative support.
- Provide advisory service to educate clients on account services, e channels, banking regulations.
Key Responsibilities
- Attend to client service requests and arrange appropriate service.
- Attend to client issues and grievances and resolve or provide solution.
- Collect appropriate documentation as per bank’s / regulatory requirement.
- Assist VP and Head of CCS in Service Level Agreements with clients.
- Maintain timely and effective communications with clients and internal stakeholders.
- Manage up to date records of all correspondences and resolved queries.
- Responsible for all security items under custody and assure proof of delivery.
- Study and identify areas of improvement guarding risk factors.
- Raising and Handling of Customer Complaints for entire CIB and ensure resolution within SLA.
- Provide back hand support to Operations teams on various activities.
Qualifications & Experience
- University Degree in Commerce or Banking.
- Minimum 3 years experience in a Bank with exposure to Banking Operations.
- Knowledge of general Banking principles.
- Good working knowledge of Back office operating procedures.
- Excellent communication skills both written/spoken.
- Analytical, self motivated, energetic, flexible, dynamic, problem solver.
- Must be able to work independently and in a cooperative team environment.
- Ability to work in a fast paced environment with attention to detail.
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