Maintenance Service Project Manager (Telecom)
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About the Role
**Job Title:** Maintenance Service Project Manager (Telecom) **Location:** Dubai, UAE **Experience Required:** 5\+ years **Job Summary** On behalf of Huawei, a world\-renowned IT and Communications Company, We are seeking a skilled " **Maintenance Service Project Manager"** to lead the delivery of telecom maintenance projects, ensuring high service quality, customer satisfaction, and financial performance. This role involves managing end\-to\-end main
Key Skills for This Role
Full Job Posting
Experience Required
5+ years
Job Summary
On behalf of Huawei, a world-renowned IT and Communications Company, We are seeking a skilled "
Maintenance Service Project Manager"
to lead the delivery of telecom maintenance projects, ensuring high service quality, customer satisfaction, and financial performance.
This role involves managing end-to-end maintenance service operations, stakeholder engagement, and continuous service improvement.
Required & Preferred Skills
- Minimum
- 5+ years of experience in Service Project Management (SPM)
- within telecom or network environments
- Strong knowledge of
- network security management and EHS standards
- Proven experience in
- customer-facing roles and stakeholder management
- Experience in
- telecom maintenance or project delivery environments
- **Arabic and English language proficiency required**
- **PMP or Huawei Project Management certification is preferred**
- At least
- 2 years of experience as a Project Manager within Huawei projects or similar telecom environments
Key Responsibilities
- Own
- end-to-end maintenance service delivery
- , including pre-sales support and after-sales execution
- Manage
- project financials
- , including post-warranty service orders, revenue, cost control, and labor hour approvals
- Drive
- customer satisfaction
- , maintaining regular communication with key stakeholders (O&M teams, senior customer representatives, etc.)
- Identify major issues and customer complaints, initiate
- escalation management
- , and ensure timely resolution
- Coordinate
- customer resources during incident/accident recovery
- and manage post-recovery customer care
- Lead
- project initiation, team setup, resource planning, and performance management
- Ensure
- delivery quality, execution planning, and adherence to timelines
- Collaborate with Key Account stakeholders to ensure
- closure of high-risk items (e.g., EOS/license-related risks)
- Ensure compliance with
- network quality, security standards, and safety regulations (EHS)
- Manage
- spare parts delivery, inventory control, and overdue material tracking
- , ensuring cost and quality efficiency
Education Requirements
- Bachelor’s degree in Telecommunications, Electronics, or Communication Engineering
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