Loyalty Program Tech PMO
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Key skills for this role
About the Role
We are seeking a Technical PMO Manager with deep expertise in loyalty platforms and complex system integrations to lead end-to-end delivery across banking and partner ecosystems.
Key Skills for This Role
Responsibilities
- Lead end to end delivery of loyalty initiatives, ensuring alignment with business objectives, timelines, and quality standards
- Coordinate multiple work streams across business, technology, vendors, and external partners
- Establish and manage PMO governance frameworks, including planning, reporting, risk tracking, and dependency management
- Oversee integration across banking systems, loyalty platforms, and partner ecosystems
- Drive alignment on API specifications, middleware architecture, and data exchange frameworks
- Support implementation of loyalty systems including accrual, redemption, and partner onboarding
- Coordinate SIT, UAT, and end to end testing cycles, ensuring readiness for go live
- Proactively identify, track, and manage risks, issues, and blockers
- Conduct root cause analysis for integration failures and system defects
- Engage senior stakeholders and provide clear structured reporting on program status
Requirements
- Strong understanding of APIs, microservices, middleware, and system integrations
- Hands on experience in loyalty platforms or similar ecosystems
- Proven experience leading complex, multi stream programs in banking, payments, or loyalty domains
- Strong capability in root cause analysis and troubleshooting complex integration issues
- Strong stakeholder management and communication skills
- Highly organized with strong PMO discipline and attention to detail
- Experience working with banks in KSA/GCC or similar regulated environments (preferred)
- Certifications in PMP, PRINCE2, Agile, or Scrum are a plus
Full Job Posting
Role Overview
- Seeking a Technical PMO Manager with deep expertise in loyalty platforms and complex system integrations to lead end to end delivery across banking and partner ecosystems.
Key Activities
- Lead end to end delivery of loyalty initiatives, ensuring alignment with business objectives, timelines, and quality standards.
- Coordinate multiple work streams across business, technology, vendors, and external partners.
- Establish and manage PMO governance frameworks, including planning, reporting, risk tracking, and dependency management.
- Track milestones, deliverables, and ensure adherence to program timelines and budgets.
- Oversee integration across banking systems, loyalty platforms, and partner ecosystems.
- Drive alignment on API specifications, middleware architecture, and data exchange frameworks.
- Ensure proper management of data flows, reconciliation processes, and system dependencies.
- Act as a bridge between technical teams and business stakeholders, translating requirements into actionable plans.
- Support implementation of loyalty systems including customer accrual, redemption journeys, and partner onboarding.
- Coordinate SIT, UAT, and end to end testing cycles, ensuring readiness for go live.
- Proactively identify, track, and manage risks, issues, and blockers.
- Conduct root cause analysis for integration failures and system defects.
Key Requirements
- Strong understanding of APIs, microservices, middleware, and system integrations.
- Hands on experience in loyalty platforms or similar ecosystems (e.g., rewards, campaigns, partner marketplaces).
- Familiarity with end to end customer journeys including earning, redemption, and settlement.
- Proven experience in leading complex, multi stream programs in banking, payments, or loyalty domains.
- Demonstrated success in managing cross functional and vendor driven environments.
- Experience overseeing testing cycles (SIT/UAT) and go live readiness.
- Strong capability in root cause analysis and troubleshooting complex integration issues.
- Ability to work in high pressure environments with multiple dependencies.
- Strong stakeholder management and communication skills.
- Ability to translate technical concepts into business language and vice versa.
- Highly organized with strong PMO discipline and attention to detail.
- Proactive, ownership driven mindset.
Preferred Qualifications
- Experience working with banks in KSA/GCC or similar regulated environments.
- Exposure to loyalty vendors / platforms.
- Certifications in PMP, PRINCE2, Agile, or Scrum are a plus.
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