Loyalty & Partnerships - Senior Specialist
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Key skills for this role
About the Role
Job Title: Loyalty & Partnerships - Senior Specialist Employment type: Contract (On-site) Contract length: 6 - 12 months Location: KSA Reports to: Loyalty/Customer Engageme.
Key Skills for This Role
Responsibilities
- Design, develop, and enhance the bank's loyalty and rewards programs
- Manage points accrual/redemption, campaigns, offers, and monitor KPIs
- Identify and onboard strategic partners, negotiate commercial agreements, and manage ongoing relationships
- Execute targeted loyalty campaigns and customer centric offers across channels
- Track performance metrics, generate insights, and prepare management reports
- Improve loyalty experience and customer satisfaction across touchpoints
- Collaborate with Marketing, Digital, Retail Banking, Cards, CRM, Analytics, IT, Legal, Compliance, and Procurement teams
Requirements
- Experience in loyalty program management and partnership development
- Strong negotiation and stakeholder management skills
- Data analysis and reporting skills
- Knowledge of CRM and campaign execution
Full Job Posting
Purpose of the Project
- The Senior Specialist Bank wide Loyalty & Partnerships is responsible for designing, implementing, and managing customer loyalty programs and strategic partnerships across the bank.
- The role focuses on enhancing customer engagement, increasing retention, driving revenue growth, and creating a differentiated customer experience through value added partnerships and rewards ecosystems.
Core Responsibilities and Accountabilities
- Design, develop, and continuously enhance the bank's loyalty and rewards programs.
- Manage points accrual/redemption, campaigns, offers and monitor KPIs.
- Identify and onboard strategic partners, negotiate commercial agreements, and manage ongoing relationships.
- Execute targeted loyalty campaigns and customer centric offers across channels.
- Track performance metrics, generate insights, and prepare management reports.
- Improve loyalty experience and customer satisfaction across touchpoints.
- Work with Marketing, Digital, Retail Banking, Cards, CRM, Analytics, IT, Legal, Compliance, and Procurement teams.
Employment Details
- Contract (On site)
- Contract length: 6 12 months
- Location: KSA
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