Lounge Supervisor

Core Operations

• Supervise daily lounge operations and ensure consistent service delivery, guest satisfaction, and company standards.
• Lead and support frontline service, bar, stewarding, and housekeeping teams while monitoring performance, grooming, conduct, and workflow.
• Manage check-in and front desk operations, entitlement verification, documentation, and airport policy compliance.
• Deploy staff and adjust operational priorities for peak periods, flight delays, high passenger loads, and VIP arrivals.

Guest Experience

• Conduct lounge inspections covering cleanliness, food and beverage presentation, seating, shower facilities, and overall guest readiness.
• Handle guest enquiries, escalations, and complaints professionally and provide timely service recovery.
• Motivate staff to upsell lounge packages, premium services, beverages, and Smart Traveller memberships.
• Conduct pre-shift briefings covering flight loads, VIP arrivals, service expectations, updates, and assignments.

Inventory and Controls

• Manage ordering, receiving, stock-taking, and records for beverages, amenities, housekeeping supplies, stationery, and operational materials.
• Implement cost controls by minimizing wastage, optimizing inventory accuracy, and monitoring resource consumption.
• Verify cash handling, POS transactions, vouchers, and financial records for accuracy and compliance.
• Prepare operational and performance reports covering upselling, cost control, service issues, and improvement recommendations.

Compliance and Coordination

• Ensure HACCP, Municipality food safety, hygiene, airport safety, security, and company SOP requirements are followed.
• Coordinate with culinary, stewarding, housekeeping, procurement, Duty Managers, airport authorities, airline representatives, and external partners.
• Oversee lost and found documentation and safe custody according to company and airport procedures.
• Ensure equipment and facilities function properly and report and follow up on maintenance requests.

Requirements

• At least three years of food and beverage industry experience is required.
• High school education or a hospitality diploma or above is preferred.
• Strong spoken English is required; Arabic proficiency is advantageous.
• Strong leadership, communication, interpersonal, service, and teamwork skills are required.
• Shift duty is required, and the work location is an airport.

About Plaza Premium Group