Assistant Lounge Manager

Job Scope

Job Responsibilities

• Oversee and coordinate daily Front of House and Back of House lounge operations during the shift.
• Monitor service speed and quality against company standards.
• Ensure staff are knowledgeable about menus, services, and airport information.
• Audit units for compliance with food storage, preparation, sanitation, and record-keeping standards.
• Supervise team members, track performance, conduct counseling, and coordinate disciplinary follow-up with HR.
• Monitor front-of-house inventory and forecast weekly orders.
• Control operational costs and identify measures to reduce waste.
• Build customer relationships, gather feedback, resolve complaints, and respond to guest inquiries.
• Audit daily transactions and maintain audit records.
• Assist with customer flow analysis, focus groups, committees, and projects.
• Prepare reports, liaise with airlines, and organize employee rosters and duty assignments.
• Identify improvement areas and participate in continuous improvement activities.

Job Requirements

• Minimum six years of supervisory or managerial experience in hospitality, food and beverage, lounge operations, or a relevant field.
• Proven experience in team leadership, customer service excellence, and operational management.
• Able to work weekends, public holidays, and shifts as required.
• Strong spoken English is required; Arabic proficiency is an advantage.
• Ability to work under pressure.
• Knowledge of health and safety regulations.
• Well organized with good time management, communication, interpersonal, supervision, and multitasking skills.
• Able to work individually and as part of a team, take direction, plan ahead, and maintain attention to detail.
• Passionate about customer service and creating a welcoming atmosphere for guests.

Work Location

• The role operates in airport lounges.

About the Company