Loss Prevention Supervisor

Company Description

Job Description

• We are seeking a detail-oriented and decisive Loss Prevention Supervisor to join our security team in Riyadh, Saudi Arabia.
• In this pivotal role, you will lead loss prevention initiatives, supervise security personnel, and maintain a safe environment for guests and employees.
• You will combine analytical thinking with assertive leadership to minimize loss, investigate incidents, and coordinate emergency responses.
• This position offers the opportunity to make a meaningful impact through collaborative problem-solving, transparent communication, and a commitment to operational excellence.
• Supervise, train, and mentor loss prevention staff assigned to your shift, fostering a collaborative and supportive team environment
• Monitor and patrol assigned areas to provide a safe environment for guests and employees while minimizing opportunities for loss or damage
• Anticipate potential security risks and respond promptly to disturbances, prohibited conduct, and emergency situations
• Conduct thorough investigations into theft, lost items, noise complaints, assault complaints, and other guest or employee incidents; complete detailed documented reports
• Maintain vigilance of surveillance cameras, monitors, and alarm panels; demonstrate proficiency in their operation and respond appropriately to alerts
• Coordinate and manage all fire alarms and emergency situations within the property in accordance with established protocols
• Investigate duress alarms and suspicious persons on property; demonstrate comprehensive knowledge of applicable codes and procedures
• Receive and prioritize radio and telephone reports of emergency situations; determine nature, location, and priority; promptly dispatch emergency response and backup as necessary
• Respond to scenes of guest or employee accidents; administer first aid/CPR as required; communicate essential information to emergency medical services
• Manage the lost and found items program; document, organize, and store items; coordinate return of lost items to guests
• Conduct health screening for all employees, contractors, and visitors entering the property; issue badges for contractors and maintain accurate records
• Issue radios and keys to designated personnel; maintain accurate records and ensure safekeeping of all equipment
• Inspect employee packages, purses, and bags as employees enter or leave the property
• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
• Maintain awareness of scheduled group activities, house count, hours of operation, fire and emergency procedures, and business continuity plans
• Resolve safety hazard situations and ensure compliance with state regulations and hotel guidelines
• Report to local authorities when situations warrant; document all guest and employee incidents transparently
• Maintain positive guest relations at all times; respond promptly to guest inquiries and resolve complaints ensuring satisfaction
• Demonstrate proficiency with fire alarm enunciator panels and maintain familiarity with building locations, emergency telephone numbers, and available emergency services

Qualifications

• 3-5 years of experience in loss prevention or retail security
• Supervisory experience preferred
• Bachelor's degree in Criminal Justice, Security Management, or related field preferred
• Loss Prevention Certification (LPC) or similar certification preferred
• Proficiency in loss prevention techniques and security systems
• Strong analytical and problem-solving skills
• Excellent leadership and team management abilities
• Effective communication skills, both verbal and written
• Proficiency in Microsoft Office suite and data analysis tools
• In-depth knowledge of retail industry and loss prevention best practices
• Understanding of local laws and regulations related to security and loss prevention
• Ability to handle confidential information with discretion
• Fluency in Arabic and English
• Flexibility to work various shifts, including nights, weekends, and holidays
• Additional Information **Your Team and Working Environment:**
• Join our dedicated and vigilant team as a **Loss Prevention Supervisor**, where leadership, attention to detail, and safeguarding company assets are at the core of everything we do.
• In this dynamic and responsibility-driven role, you’ll lead a professional team focused on preventing loss, ensuring safety, and maintaining a secure environment.
• Surrounded by committed colleagues who value teamwork and integrity, you’ll play a key role in protecting our people and property—one proactive measure at a time.

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