Logistics Client Support Representative

What we’re looking for

• A customer-focused professional with strong communication and problem-solving skills.
• 1+ years of experience in freight forwarding, logistics, transportation, or supply chain operations is preferred.
• Ability to thrive in a fast-paced environment while managing multiple shipments and priorities.
• Strong attention to detail and a commitment to delivering exceptional service.
• Proficiency with Microsoft Office and logistics software systems.
• Experience with CargoWise is a plus.

Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies.

We provide our customers with import and export services, as well as door-to-door services for both international and domestic needs.

We remain competitive by offering a wide range of logistics services, including: ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more.

About the Position Duties and responsibilities include the following (other duties may be assigned):

• Manage customer relationships and provide freight solutions, quotations, and shipment updates.
• Coordinate and track ocean and air shipments, including pickups, deliveries, and container returns.
• Monitor shipment status and proactively resolve transportation and logistics issues.
• Collaborate with carriers, trucking companies, warehouses, and other logistics partners to ensure smooth operations.
• Maintain accurate records and adhere to company SOPs and compliance standards.
• Review invoices, resolve billing discrepancies, and process AP/AR transactions.
• Collaborate with cross-functional teams to ensure customer needs are met and shipments are handled efficiently from start to finish.

• Monday through Friday 8:00 am - 5:00 pm CST