Logistics Client Support Representative (Korean Bilingual)

OEC Group offers hybrid work, competitive salary, a full benefits package, opportunities for professional growth and so much more!

What we’re looking for…

• Candidates with 1+ years of import freight forwarding experience is preferred.
• Fluency in Korean is required.
• Proficient in MS Excel, strong organization, follow up and communication skills.

Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies.

We provide our customers with import and export services, as well as, door-to-door services for both international and domestic needs.

We remain competitive by offering a wide range of logistics services, including: ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more.

About the Position Duties and responsibilities include the following (other duties may be assigned):

• Creating internal customer profiles in CargoWise to provide all departments with detailed customer information when needed.
• Use best judgment and knowledge to assist customers in making the most suitable choice for their needs.
• Provide quotations to customers when required.
• Coordinates with customers and other departments to ensure the smooth movement of freight by providing tracking information and shipment updates to customers.
• Communicates with customers by phone or email to build excellent customer relationships to in order to provide great customer service.
• Handles any special requests from our customers.
• Sends new shipment bookings to customers.
• Validates and confirms all ocean/air shipment bookings from origin to destination, ensuring customer satisfaction.
• Manage daily emails/phone calls from customers and other offices/departments pertaining to respective accounts.
• Directs customer questions/concerns to the correct department as needed.