Lobby Hostess
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Grand Plaza Mövenpick Media City in Dubai seeks a professional Lobby Hostess to be the first point of contact for guests. Responsibilities include greeting guests, serving Arabic coffee, managing lobby flow, and providing information.
Key Skills for This Role
Responsibilities
- Greet and welcome all guests and visitors with a warm, professional demeanor upon arrival
- Serve traditional Arabic coffee to guests and visitors as part of our hospitality offering
- Communicate with guests in Arabic and English to ensure clear understanding of their needs and preferences
- Manage the lobby flow and coordinate guest check in procedures with the front desk team
- Provide accurate information about hotel facilities, services, and local attractions
- Answer inquiries and address guest requests promptly and courteously
- Maintain a professional appearance and ensure the lobby environment is clean, organized, and welcoming
- Coordinate with various departments to ensure seamless guest experiences
- Assist with special requests and resolve guest concerns with empathy and efficiency
- Monitor lobby activity and ensure security and safety protocols are followed
- Maintain composure and professionalism while managing multiple tasks simultaneously
- Contribute to a positive team environment and support colleagues as needed
Requirements
- Fluent Arabic speaker
- Proven customer service experience in a hospitality or corporate environment
- Excellent verbal and written communication skills in Arabic & English
- Strong organizational and multitasking abilities
- Professional demeanor with a friendly and approachable personality
- Ability to remain calm and composed in high pressure situations
- Knowledge of hospitality industry standards and practices
- Ability to work flexible hours, including evenings and weekends
Full Job Posting
Company Description
- Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way.
Job Description
- Greet and welcome all guests and visitors with a warm, professional demeanor upon arrival
- Serve traditional Arabic coffee to guests and visitors as part of our hospitality offering
- Communicate with guests in Arabic and English to ensure clear understanding of their needs and preferences
- Manage the lobby flow and coordinate guest check in procedures with the front desk team
- Provide accurate information about hotel facilities, services, and local attractions
- Answer inquiries and address guest requests promptly and courteously
- Maintain a professional appearance and ensure the lobby environment is clean, organized, and welcoming
- Coordinate with various departments to ensure seamless guest experiences
- Assist with special requests and resolve guest concerns with empathy and efficiency
- Monitor lobby activity and ensure security and safety protocols are followed
- Maintain composure and professionalism while managing multiple tasks simultaneously
- Contribute to a positive team environment and support colleagues as needed
Qualifications
- Fluent Arabic speaker – Required
- Proven customer service experience in a hospitality or corporate environment
- Excellent verbal and written communication skills in Arabic & English
- Strong organizational and multitasking abilities
- Professional demeanor with a friendly and approachable personality
- Ability to remain calm and composed in high pressure situations
- Knowledge of hospitality industry standards and practices
- Proficiency with hotel management systems or similar software (preferred)
- Experience with guest management systems and CRM platforms (preferred)
- Additional language capabilities beyond Arabic and English (preferred)
- Experience in luxury hospitality environments (preferred)
- Strong problem solving and interpersonal skills
Additional Information
- Employee benefit card offering discounted Accor rates worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Accor
Assistant Manager, Employee Accommodation
Doha, QAT
Accor is hiring an Assistant Manager for employee accommodation at Rixos Gulf Hotel Doha. The role ensures safe, clean, and efficiently managed housing facilities, coordinating services, managing inventories, and support
Marketing Assistant
Dubai, UAE
Accor's QE2 hotel in Dubai is looking for a Marketing Assistant to support the Marketing Manager in administration, social media, and communications. The role involves coordinating with suppliers, maintaining databases,
Laundry Attendant
Doha, QAT
Accor is hiring a Laundry Attendant for La Cigale Hotel in Doha to sort, fold, and distribute linen and towels. The role requires attention to detail and adherence to health and safety standards. Previous luxury hotel ho
Sales Manager (Corporate)
Doha, QAT
Accor seeks a Sales Manager (Corporate) for Rixos Gulf Hotel Doha to drive corporate business revenue by securing new accounts and retaining existing clients. The role requires developing sales strategies, managing a rob
Sr. Chef de Partie
Dubai, UAE
Accor is hiring a Senior Chef de Partie to join their culinary team in Dubai. The role involves organizing mise-en-place, supervising Demi Chefs and Commis Chefs, maintaining food quality and safety standards, and assist
Marketing Assistant
Dubai, UAE
Accor's QE2 hotel seeks a Marketing Assistant to support administration, social media, and PR activities. Responsibilities include coordinating print production, managing media databases, responding to social media queri
Reservation Supervisor - Arabic Speaking
Doha, QAT
Rixos Gulf Hotel Doha seeks a Reservations Supervisor to oversee daily reservation operations, ensure quality and compliance, train staff, and manage VIP arrivals. Candidates need at least one year of experience in a sim
Executive Assistant Manager (EAM)
Sharjah, UAE
Accor seeks an Executive Assistant Manager to support the General Manager at ibis Styles Sharjah. You will oversee daily hotel operations, drive guest satisfaction, and ensure financial performance. Requires a degree in
Assistant Manager, Employee Accommodation
Doha, QAT
Marketing Assistant
Dubai, UAE
Laundry Attendant
Doha, QAT
Sales Manager (Corporate)
Doha, QAT
Sr. Chef de Partie
Dubai, UAE
Marketing Assistant
Dubai, UAE
Reservation Supervisor - Arabic Speaking
Doha, QAT
Executive Assistant Manager (EAM)
Sharjah, UAE