Lobby Ambassador (Arabic Speaker) - Hilton Abu Dhabi Yas Island
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Key skills for this role
About the Role
Hilton Abu Dhabi Yas Island seeks a Lobby Ambassador (Arabic Speaker) to provide exceptional first impressions and seamless lobby experiences. The role involves greeting guests, handling inquiries, ensuring VIP treatment, and maintaining high service standards.
Key Skills for This Role
Responsibilities
- Be the brand ambassador of the hotel, providing a positive first impression while guests walk in.
- Deliver the highest quality and brand service standards to consistently meet and exceed Guest expectations.
- Anticipate guests need, handle enquiries and complaints promptly and efficiently.
- Create a positive work environment by maintaining the highest level of ethics and integrity.
- Command a presence of respect and humility; demonstrate ability to motivate and communicate expectations.
- Ensure self is well groomed at all times; luxury in self image and service delivery.
- Work with CRM systems to ensure customer feedback is properly logged, monitored and addressed.
- Ensure SALT Score is always above target with Overall Experience meets MTD/YTD Target.
- Empower oneself to make bold and quick decisions aligned with meeting guests expectations.
- Welcome and greet guests in the Lobby, ensuring guests feel welcome and delivering WOW service.
- Delight guests through friendly and proficient service, ensuring repeat business.
- Investigate and resolve customer complaints in person, on the phone, and via mail.
Requirements
- Proven experience in managing guest facing operations and service delivery
- Strong interpersonal and communication skills
- Ability to listen attentively and respond appropriately to guest needs
- Demonstrates accountability, resilience, and sound judgement under pressure
- Maintains a professional and presentable appearance
- Demonstrated commitment to delivering high quality guest service experiences
- Experience in Front Office management
- Arabic speaker
Full Job Posting
Job Description
- Picture yourself brightening someone’s day. As a Lobby Ambassador (Arabic Speaker), you’re not just ensuring a positive first impression and seamless lobby experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Be the brand ambassador of the hotel, providing a positive “first impression” while guests walk in to the hotel.
- Deliver the highest quality and brand service standards to consistently meet and exceed Guest expectations.
- Anticipate guests need, handle enquiries and complaints, promptly and efficiently.
- Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable HILTON guidelines.
- Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up with TMs across department in the hotel.
- Ensuring self is well groomed at all time. Luxury in self image and service delivery is to be applied at all time.
- Works with CRM systems to ensure that customer feedback is properly logged, monitored and addressed.
- Making sure SALT Score is always above target with Overall Experience meets MTD/YTD Target.
- To be able to empower one’s self to make bold and quick decisions that is aligned with meeting guests expectations across departments.
- Welcoming and greeting guests in the Lobby, ensuring Guests feels welcome and delivering the WOW service to every guests handled.
- Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service
- Involving in the Hilton Experience for guests celebrating moments with us.
Qualifications
- Proven experience in managing guest facing operations and service delivery
- Demonstrates calmness, efficiency, resourcefulness, and strong organisational skills in handling daily operations
- Strong interpersonal and communication skills, with the ability to engage effectively with guests and team members
- Ability to listen attentively and respond appropriately to guest needs, including challenging or high demand situations
- Demonstrates accountability, resilience, and sound judgement under pressure
- Ability to adapt and perform effectively in a dynamic work environment with varying operational demands
- Maintains a professional and presentable appearance in line with organisational standards
- Demonstrated commitment to delivering high quality guest service experiences
- Experience Front Office management
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